Alexandra Benvenuto | Page 13

Awesome and Over and Beyond Customer Satisfaction I am in awe with the customer service I received at this dealership. My salesman, Grant was very personable, attentive, as well as, professional and w I am in awe with the customer service I received at this dealership. My salesman, Grant was very personable, attentive, as well as, professional and worked very hard to obtain customer satisfaction. He showed concern regarding my situation and went above and beyond to meet my needs. Brandon, the business manager, was also very personable and strived to meet my financial needs as well. I am rating this dealership 5 stars and would, without a doubt, recommend them to my family, friends, and to anyone looking to buy a new car. The employees are exceptional, including the staff members not associated with my purchase. The products and services offered at this dealership is exceptional. I am totally 100% satisfied with Sam Packs 5 Star Ford in Carollton, Texas! More

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Great experience Melanie and Jess were great to work with. They followed through on everything we discussed, even after the truck purchase was finalized. Would like to Melanie and Jess were great to work with. They followed through on everything we discussed, even after the truck purchase was finalized. Would like to do business here again. More

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Lindsay Bass My experience with five star ford in Carrollton was awesome, Lindsay was super helpful and very honest, I will definitely recommend this dealership to My experience with five star ford in Carrollton was awesome, Lindsay was super helpful and very honest, I will definitely recommend this dealership to anyone like me who was at their first experience with buying a car and didn't want to make a bad decision. I got exactly what I wanted for a very good price. Thank you Lindsay!!!! More

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Great job Jeff Flaishans did a great job. Very upbeat and easy to deal with. Got the car I wanted, got a fair deal, and everybody was happy. Jeff Flaishans did a great job. Very upbeat and easy to deal with. Got the car I wanted, got a fair deal, and everybody was happy. More

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Turned in my leased vehicle for a new one. Short turnaround! Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Moni Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Monica More

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My experience We're CarPro listeners and this dealership is everything Jerry Reynolds claims it is on his show. This is the 3rd vehicle we have purchased from them We're CarPro listeners and this dealership is everything Jerry Reynolds claims it is on his show. This is the 3rd vehicle we have purchased from them in 6 years. Always treated with respect and they take the pain out of purchasing a car. More

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First New Car in a While As I discussed with my Sales Consultant, prior to our appointment, the only reason for my visit was to lower my monthly payment to Ford Credit. I was As I discussed with my Sales Consultant, prior to our appointment, the only reason for my visit was to lower my monthly payment to Ford Credit. I was not bent on a new car, nor would I have been upset if I had driven away in the vehicle I came there in. Jess was awesome! Mike and Jess listened to my needs and requirements and made it happen! I love my new Edge and the significantly lower new payments. I cannot see myself ever using another dealership. This is my 2nd purchase there. I am a customer for life! More

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Five Stars for sure!!! My wife and I were very pleased with Sean Pinegar. He was easy to work with and made the buying and trading process stress and pain free! Alexandra My wife and I were very pleased with Sean Pinegar. He was easy to work with and made the buying and trading process stress and pain free! Alexandra Benvenuto is great! She looked past me saying no we don't need anything else for the truck. She explained the costs savings/benefits of buying accessories through the dealership at the time of purchase and saved us time and money with the items we wanted True professionalism on her part of the deal!!! Thank you Justin McCarroll for making us feel welcome and appreciated. He was a complete professional and most knowledgeable about the finance and warranty procedures. We appreciated his help and thank him for his time. Awesome job! 5 Stars for sure!!! Kindest Regards, Joe and Monique Farley More

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Short, sweet, and productive Sean was very responsive during the initial pricing inquiries. When I showed up, he had the keys ready, and we were on a test drive within 5 minutes. Sean was very responsive during the initial pricing inquiries. When I showed up, he had the keys ready, and we were on a test drive within 5 minutes. Once the test drive was complete, it was a quick walk back to his desk to negotiate a price for the trade, and the new truck. After only a few minutes, we shook hands, and I laid out the accessories I would like installed. Finance took slightly longer than expected, but in the end, the papers were signed, and I drove off in my new truck. All the folks at Sam Pack's in Carrollton were very polite. I felt respected from start to finish. More

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Awesome Sales Assistance We had an unusual family situation and were looking for help in making a selection that best fit our needs on a short turnaround decision basis. Afte We had an unusual family situation and were looking for help in making a selection that best fit our needs on a short turnaround decision basis. After using Edmunds.com to research numerous vehicles in different categories, we narrowed our search to your dealership based upon the inventory but especially after a friend recommended that this particular Ford dealer was the place to help with our situation! We were not disappointed from our first contact on throughout the process - returning after some serious deliberation on different vehicles for different family members. Thank you so much for your patience in helping us make such a difficult decision for now - we will be back for another vehicle soon, for our other family member!!! The quality of your vehicles and the helpful and friendly staff made our decision so much easier given our circumstances. Thank you, thank you, thank you! More

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