Alexandra S.
Alexandra S. at Vision Hyundai Henrietta Rochester

Alexandra S.

Warranty Admin

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.4
90 Reviews

Languages Spoken

English English

4.4

90 Reviews

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90 Reviews of Alexandra S.

July 25, 2025

Dealership Rating
Employee Rating

Dealer has little to no communication skills. Dropped car off had to chase down service rep . Car was promised possibly Saturday. Again no one called had to chase down the dealer. Could have ment More

by Rufflemj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 25, 2025

Dealership Rating
Employee Rating

The service was great. I didn't have to wait long. They were precise and courteous. More

by Sharon DeWitt
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

July 22, 2025

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Employee Rating

They were able to work on car quickly and finished it quickly with no hassle. More

by scotsworth
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 10, 2025

Dealership Rating
Employee Rating

Good service notified with video and estimate. Warranty service and added free inspection. Prices were high for brake service and new filters. But that's the price to keep your new car like new. More

by rruta1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Jul 16, 2025

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

July 09, 2025

Dealership Rating
Employee Rating

Always great service and fair. Matt has been very knowledgeable on all of my repairs. I would recommend him to any of my people that needed service on their Hyundai. More

by MFREY002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Jul 16, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 21, 2025

Dealership Rating
Employee Rating

I had an amazing experience with the service team. They did all they could to ensure my car was fixed More

by SMAJOR127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 08, 2025

Dealership Rating
Employee Rating

The customer service there was dismissive and not very attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested More

by Fabbro07-4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Matthew Melino

Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

"Fabbro07-4" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 30, 2025

Dealership Rating
Employee Rating

Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out More

by CLIEBER1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

May 29, 2025

Dealership Rating
Employee Rating

Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions More

by FROG29490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 25, 2025

Dealership Rating
Employee Rating

The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. More

by Tyrasmamma020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

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