Alexandra S. | Page 2

The service itself is fine, the problem is that it's impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get impossible to get ahold of anyone in the service department. The AI assistant is terrible and takes too long to work through, and even when you get through to a human you're only talking with the receptionist - no one from service ever answers the phone. And the texting with service is OK, but there's no consistency. I had to wait hours between texts. I just want to call and have a human answer who will quickly be able to answer my questions. More

by johnhain0 Verified Customer Verified Customer

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Very helpful. I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately I hit a pothole and my car was making awful sounds. I took it in to the service department with no appointment and they took care of it immediately. More

by JUDITHLROBSON Verified Customer Verified Customer

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Dealer perform oil change fast and I want to thank the dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic in dealer for the level of service. The dealer says that it is normal for the level of oil to raise above the “Full Mark” of the dipstick plastic indicator and that they believe there is no gas in the oil. I sincerely respect and understand the dealer opinion. In my opinion the oil dilution problem persists. As per the Hyundai Owners Manual Page 9-19 the oil level should be between F (Full) and L (Low) Marks. I clearly understand that a little of oil over the Full Mark is considered normal for a Hybrid engine. However, I have observed that the oil level around 1K to 1.5K miles raise almost near the end of the dipstick plastic indicator. The plastic end of the indicator which is about 5/8” above the “Full Level Mark”. A little amount of oil above the “Full Mark” is considered normal, however almost of 1/8” at the end of the dipstick plastic indicator after 1 or 1.5K miles could be a red-flag. Car economy since day of purchase has been 27 sometimes 28 miles per gallon never 35 city or highway. After buying 9 Hyundai cars during the past 11 years this is the first time I’m considering to trade my car for another brand not because of the service provided but for the annoyances observed about my hybrid engine. I haven’t seen yet the advantage of the Hyundai Hybrid power train in my car. Weird banging noise when starting the engine cold, loud noise when idling and the heater turns on and very poor fuel economy. Perhaps the gasoline is evaporating or something else is making the engine oil level to raise above specifications and without triggering an ECM Error which is very difficult to diagnose. It could be a mechanical or a design problem of my hybrid power train. Sincerity: JR (Retiree Mechanical Engineer with vast experience in the automotive industry. More

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Excellent. Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! Everyone there was amazing and so kind. 10/10 recommend to anyone buying a new car from here! More

by AMBEESALWAY Verified Customer Verified Customer

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Everything great. Thank you for your time. Place is brand new and service is great Thank you for your time. Place is brand new and service is great More

by MARKWYLIE512 Verified Customer Verified Customer

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Fast service, communicated when work was completed in a timely manner. Reasonably priced. Will do business with again. timely manner. Reasonably priced. Will do business with again. More

by jtm1876 Verified Customer Verified Customer

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Matt was great with communication. Repair was done and car was ready as promised. I had Matt check my tires. They were replaced with all wheel alignment. A coupon was the only thing m Repair was done and car was ready as promised. I had Matt check my tires. They were replaced with all wheel alignment. A coupon was the only thing missing to make the experience go from good to great! More

by AVONNETTAM Verified Customer Verified Customer

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Everyone was easy to work with when I needed to get the recalls done. I was able to get a loaner which made it convenient. recalls done. I was able to get a loaner which made it convenient. More

by ohannaahan Verified Customer Verified Customer

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People were great to deal with. If I had any questions they answered them very attentive If I had any questions they answered them very attentive More

by Chris Lewandowski Verified Customer Verified Customer

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Matt was great. . Friendly, Professional. I loved the pictures taken of the parts showing wear. I did some research about the turbo intermittently not working. Found . Friendly, Professional. I loved the pictures taken of the parts showing wear. I did some research about the turbo intermittently not working. Found there could be a problem with the Waste Gate or Turbo Sensor..no need to replace the turbo. We are monitoring the oil consumption as well with your help to remind us to check it. It’s nice to have a dealer working for us . Thank you, More

by JODY.STAHLBRODT Verified Customer Verified Customer

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