Alexandra S.
Alexandra S. at Vision Hyundai Henrietta Rochester

Alexandra S.

Warranty Admin

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.5
122 Reviews

Languages Spoken

English English

4.5

122 Reviews

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122 Reviews of Alexandra S.

January 30, 2026

Dealership Rating
Employee Rating

Matt was great with communication. Repair was done and car was ready as promised. I had Matt check my tires. They were replaced with all wheel alignment. A coupon was the only thing m More

by AVONNETTAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Jan 30, 2026

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 29, 2026

Dealership Rating
Employee Rating

Everyone was easy to work with when I needed to get the recalls done. I was able to get a loaner which made it convenient. More

by ohannaahan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Jan 30, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 22, 2026

Dealership Rating
Employee Rating

People were great to deal with. If I had any questions they answered them very attentive More

by Chris Lewandowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2026

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 17, 2025

Dealership Rating
Employee Rating

Matt was great. . Friendly, Professional. I loved the pictures taken of the parts showing wear. I did some research about the turbo intermittently not working. Found More

by JODY.STAHLBRODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

December 09, 2025

Dealership Rating
Employee Rating

I am pleased with the courtesy and prompt service dealer provided. Thank you and happy holidays. More

by lina2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Foster

Dec 09, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 04, 2025

Dealership Rating
Employee Rating

Not happy with what happened when I was picking up the loaner. The loaner was covered in snow ! The whole vehicle, couldn't see out any of the windows! Covered the windows which were also frozen. Then aft More

by ZOEY2427
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Matthew Melino

Dec 04, 2025

Vision Hyundai Henrietta Rochester responded

Zoey. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 28, 2025

Dealership Rating
Employee Rating

Great service, quick turn around time,, nice new shop talked to Viktoria, great saleslady, thank you More

by phil.mcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Nov 28, 2025

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 19, 2025

Dealership Rating
Employee Rating

Paperwork said tire pressure reset they were not three at 31 one add 32 PSI the error does not create trust More

by psch1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Chevier, Matthew Melino

Nov 21, 2025

Vision Hyundai Henrietta Rochester responded

"Psch1945f" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 18, 2025

Dealership Rating
Employee Rating

Matt did exactly what he said he would do which was great because the first time I tried to get this resolved (3 years ago) I got the runaround. Great job Matt! More

by Brandev25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Nov 18, 2025

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 15, 2025

Dealership Rating
Employee Rating

The staff was welcoming and kept me updated. I especially appreciated the video that showed me exactly what they found and the suggestions they had. It was great to send that to show my (retire More

by iristorres84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Chevier, Matthew Melino

Nov 18, 2025

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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