Alexis Gutierrez

Alexis was great to work with. She was able to get me in and get me a loaner without having to wait days. Thank you! She was able to get me in and get me a loaner without having to wait days. Thank you! More

by brittney.bullock Verified Customer Verified Customer

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Repair and service fees seem excessive - extremely so. $1,800 for labor to replace a water pump feels excessive. $3,600 for 90,000 mile servicing seems excessive. I realize there was the replacement of th $1,800 for labor to replace a water pump feels excessive. $3,600 for 90,000 mile servicing seems excessive. I realize there was the replacement of the water pump, but it feels as though the dealership is taking advantage of Lexus owners. Service was efficient and the work is quality. Alexis is courteous and friendly. More

by Mike Martin Verified Customer Verified Customer

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It was a very quick and efficient complimentary 5000 mile service on my new TX500h. I had the car back in two hours. service on my new TX500h. I had the car back in two hours. More

by gbcurry11 Verified Customer Verified Customer

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Pleasant experience, no issues. I really liked the video from the technician, nice touch, I wasn't expecting that. I really liked the video from the technician, nice touch, I wasn't expecting that. More

by tmcintire73 Verified Customer Verified Customer

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The timing and everything that was done for my vehicle was completed as promised. The price quoted was decent as well. was completed as promised. The price quoted was decent as well. More

by tjcopleysmith Verified Customer Verified Customer

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Alexis was very helpful and courteous. She kept my appointment on schedule and got me back on my way as quickly as possible. Two things I was slightly disappointed in: 1. The service She kept my appointment on schedule and got me back on my way as quickly as possible. Two things I was slightly disappointed in: 1. The service technician did not reset the vehicle maintenance information 2. The service technician did not apply a service reminder sticker to the windshield More

by smallcandle Verified Customer Verified Customer

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I appreciate the dealer taking into account our concerns and repairing all items they could. While one of the issues they repaired was caused be previous maintenance at this dealer, I feel their service wen and repairing all items they could. While one of the issues they repaired was caused be previous maintenance at this dealer, I feel their service went above and beyond to repair any hard feelings moving forward. More

by pclemons28 Verified Customer Verified Customer

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Very accommodating. No problems - easy in and out. Every employee is very courteous and knowledgeable. No problems - easy in and out. Every employee is very courteous and knowledgeable. More

by gwsharpe Verified Customer Verified Customer

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Alexis did a great job explaining the process. Couldn't understand the mechanic on our video very well. Car was ready in the time frame I was told. Great customer service. Couldn't understand the mechanic on our video very well. Car was ready in the time frame I was told. Great customer service. More

by Shirley Palmer-Witt Verified Customer Verified Customer

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Always treated well, love the technician video showing the underside of the vehicle and recommendations for the future. Instructions are always followed and negative surprises don’t happen. Having the veh the underside of the vehicle and recommendations for the future. Instructions are always followed and negative surprises don’t happen. Having the vehicle washed and vac’d is a stellar bonus as well, a complete and positive expensive. More

by Eric Verified Customer Verified Customer

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