James Gallardo

Quit taking our perks! We used to feel special, now it’s just like going anywhere else to get get your car maintenance done. We used to feel special, now it’s just like going anywhere else to get get your car maintenance done. More

by Mcannette28 Verified Customer Verified Customer

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I had one of the smoothest experiences yet with my oil change. James was great, and I received great service from everyone involved! My car was even done sooner than I expected, which was great! change. James was great, and I received great service from everyone involved! My car was even done sooner than I expected, which was great! More

by sfankhauser Verified Customer Verified Customer

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My 2007 Lexus convertible after parking in my garage will not start. Not sure what is wrong yet. Need to jump start first and then see if something lights stayed on or what happened. Will check then let you not start. Not sure what is wrong yet. Need to jump start first and then see if something lights stayed on or what happened. Will check then let you know…._ More

by BCHASTAIN Verified Customer Verified Customer

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James is always very friendly, knowledgeable, and helpful. My only suggestion, I asked for the interior windows to be cleaned. The rear window was not cleaned and for that I am a little stymied. helpful. My only suggestion, I asked for the interior windows to be cleaned. The rear window was not cleaned and for that I am a little stymied. Other than that, everything and everyone were very professional and on track. Also, I had a loaner (which I appreciate very much) and was charged $7.49 - I assume that was for gas. However, since I only drove 13 miles I didn’t think I used much gas. Perhaps the vehicle was not at full tank when I received it? However, the loaner is a great help and if the charge was for the use of the vehicle then so be it. More

by barbarasblock Verified Customer Verified Customer

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service is very good on work to be done to car,service people have been very to work with people have been very to work with More

by jimmiemac4828@hotmail.com Verified Customer Verified Customer

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Needed new tires. Discussed options. Made decision. Got the tires replaced . No problems or issues. Discussed options. Made decision. Got the tires replaced . No problems or issues. More

by jsmith13229 Verified Customer Verified Customer

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Polite, professional. Very nice service and environment. Treated me and my car with dignity and respect Very nice service and environment. Treated me and my car with dignity and respect More

by PRAIRIEROSE01 Verified Customer Verified Customer

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Tires not filled to correct PSI. Something amiss about oil change schedule - too long ago with really very little to reference to get to the bottom of that question. A little Something amiss about oil change schedule - too long ago with really very little to reference to get to the bottom of that question. A little tardy with return phone calls. We have had a slow leak in the right front tire- I think Walser tried to fix it-I took it to Discount Tire and they fixed it 'the best' but still has a small leak- taking it back to DT today to see what they can do. My Wife has to keep a small air pump in the car all the time. People ratings below were just to fill out the form More

by aenchbachertx Verified Customer Verified Customer

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Lexus of Walser in my opinion very professional and knowledgeable, when bring my car in for maintenance. Price is affordable wont upcharge or sales you on extras unnecessarily works. I've been going knowledgeable, when bring my car in for maintenance. Price is affordable wont upcharge or sales you on extras unnecessarily works. I've been going to Lexus of Walser for years now, all because of James Gallardo. The best advisor at Lexus hands down, friendly and direct to the point. He's the only reason why I've kept coming back to service my car. Always taking good care of his customers!!! More

by pcao1988 Verified Customer Verified Customer

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5/26/2026 windshield replacement for our RX350. We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I s We were given a quote from Hayden for $1087.25 plus 25-50 shop fee. When I picked up car upon completion, the bill was $2466.79. We were shocked. I spoke with James and Jason. They were nice but no one willing to make any adjustment on bill. Same with a headlight issue I had after purchase. A lot of nice people listening but no satisfaction on my part. More

by AnneTernes Verified Customer Verified Customer

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