Alexis Gutierrez | Page 2

Alexis is willing to work with the customers and make customers happy with her work and she is very nice customers happy with her work and she is very nice More

by tonyhaipham Verified Customer Verified Customer

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We've known James for many years now and he's always been great. He approaches his job with good motives, morals and intentions. Never once did we feel like he's trying to cheat us like some of the other ser great. He approaches his job with good motives, morals and intentions. Never once did we feel like he's trying to cheat us like some of the other service shops in town. There have been many Service Managers AND General Managers at this facility come and go, but we can always count on James to be there. Loyalty is almost unheard of in today's world and James has proven loyalty to his employer. Thank you for everything you do James. God bless you. More

by moeen.mshaban Verified Customer Verified Customer

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Service department was very timely, friendly and professional. Appt went smoothly and quickly. Very much appreciated. professional. Appt went smoothly and quickly. Very much appreciated. More

by BTBUEHLER Verified Customer Verified Customer

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Great to work with, once we got ahold of someone at the service desk. Tried for two weeks off and on via phone call. Call back to our phone call came once per call, not certain each time we called. Walke service desk. Tried for two weeks off and on via phone call. Call back to our phone call came once per call, not certain each time we called. Walked in during business hours and was able to get our service taken care of. Was than happy about taking time off from work to take care of the service. More

by k_rieschick Verified Customer Verified Customer

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Great customer relationship service. The lounge is wonderful and stocked with good choice of coffee and drinks! Area of improvement: 1) maybe some ice for the guests when the weather is The lounge is wonderful and stocked with good choice of coffee and drinks! Area of improvement: 1) maybe some ice for the guests when the weather is 104deg. And for the maintenance crew to check to make sure the wiper fluid is full before they turn over the vehicle to the owner. Alexis did a good job. Just as Dallas did in the past. Thanks Lexus! More

by hk012073 Verified Customer Verified Customer

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They helped in short notice to get me in and fix my vehicle and went out of the way to make the process easy. Also fixed all the issues vehicle and went out of the way to make the process easy. Also fixed all the issues More

by issam.stouky Verified Customer Verified Customer

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Hard to rate James as the only contact with him was the text that the car was ready. Didn’t get the name of the service gal that actually took care of us—she was great. The only reason I didn’t give the de text that the car was ready. Didn’t get the name of the service gal that actually took care of us—she was great. The only reason I didn’t give the dealership 5 stars is because we found the automatic windshield wipers weren’t working when we got into a rain shower on our way home. And we weren’t able to get them working. Contacted Vy who told me how to activate them but they still weren’t coming on automatically in the rain showers yesterday. If they turned the automatic feature off when they washed it,it would have been nice if they’d turned it back on. Not sure how I’ll figure out if the problem is fixed before the next rain storm. More

by linnyw Verified Customer Verified Customer

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After Lexus Roadside Assistance, I went to the Walser Dealership. I didn't have an appointment, but they fixed the tire, washed the car and vacuumed the inside. Great service! Dealership. I didn't have an appointment, but they fixed the tire, washed the car and vacuumed the inside. Great service! More

by BNICHOLAS4031 Verified Customer Verified Customer

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Clear communication and integrity is very important to me. I drive a lot of miles alone. Trusting the service of my car with Lexus of Wichita ensures confidence that my car will get me where I’m going and me. I drive a lot of miles alone. Trusting the service of my car with Lexus of Wichita ensures confidence that my car will get me where I’m going and home safely. More

by sari.schrepferman Verified Customer Verified Customer

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Great service and experience! I was impressed how smooth my warranty claim went, and how soon I got an appt I was impressed how smooth my warranty claim went, and how soon I got an appt More

by vemeola Verified Customer Verified Customer

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