Alexis Ramos | Page 4

Incredibly kind, helpful and considerate dealers. Gave us the best deal and worked with us until we were not only satisfied but had exactly what we were looking for! Gave us the best deal and worked with us until we were not only satisfied but had exactly what we were looking for! More

by sara.oliveira.martins Verified Customer Verified Customer

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Stay away! You are nothing but a number and a sale to Matt and the dealership. Matt will tell you want you want to hear and no be truthful. The sale is more imp You are nothing but a number and a sale to Matt and the dealership. Matt will tell you want you want to hear and no be truthful. The sale is more important to him than the customer. Matt will tell you things to later call you a liar to protect himself. Sold a car that miraculously had problems they couldn’t fix and everything we was told was automatically never said. Please take your business else where. More

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Marco our salesman was great but their Service after the sale is horrible along with the service department. My check engine light came on with only 4800 miles on my vehicle, I haven’t even gotten my first sale is horrible along with the service department. My check engine light came on with only 4800 miles on my vehicle, I haven’t even gotten my first oil change, and had to replace the thermostat. On top of that they couldn’t get me in to get it looked at for 3 weeks! I was supposed to drive my brand new $37,000.00 vehicle 3 weeks with the check engine light on? Marco arranged with the Service department to get it in the next week and when I took the day off of work to drop my car off at 8:00 AM they had no clue I was coming in. I left the car like they told me to and a service person named Juan was rude when he called me at 5:00PM that to let me know my car would not be fixed or looked at until the next day. He practically hung up on me when I expressed my dissatisfaction and did not even care. If I didn’t have the complimentary oil change and tire rotation I would not step foot in the dealership let alone get my vehicle serviced there or recommend anyone I know to purchase a vehicle at Universal. More

by CMACRI1 Verified Customer Verified Customer

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Excellent experience Darrin was great ~ your sales team was amazing thank you all :) I will make sure I refer friends and family ~ was amazing thank you all :) I will make sure I refer friends and family ~ More

by EILEEN.LAMPMAN Verified Customer Verified Customer

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Muy atentos y dispuestos a hacer todo y mas por sus clientes . El mejos dealership en Orlando Florida and all over the world clientes . El mejos dealership en Orlando Florida and all over the world More

by 777.MAYRACINTRON Verified Customer Verified Customer

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Was not told that vehicle was 4 wheel drive and was not told that vehicle only ran on premium gas. Disappointed in that respect. told that vehicle only ran on premium gas. Disappointed in that respect. More

by JT_NIXON Verified Customer Verified Customer

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The rudest employee! Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insult Tried to save a sale & only made it worse by lacking in customer service skills. The 2 salesmen I spoke to use very cheesy sales tactics which insults my intelligence frankly. More

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Very Poor Customer Service My credit Card was Use with out my authorization for car rental still waiting on refund no one it’s taking responsibility . out my authorization for car rental still waiting on refund no one it’s taking responsibility . More

by PRMAGDA Verified Customer Verified Customer

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I had one of the best salesman introduce us to our first Hyundai sonata. He was very knowledgeable and no pressure whatsoever just explained all the gadgets and what I was getting for my hard earned dollar Hyundai sonata. He was very knowledgeable and no pressure whatsoever just explained all the gadgets and what I was getting for my hard earned dollar. Christopher was an amazing help More

by STEVECHICOYE Verified Customer Verified Customer

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My husband and I truly had an amazing experience with Yadriel and Alexis. Dealerships and car salesmen get a bad reputation sometimes but our experience was truly the opposite. Yadriel and Alexis BOTH wo Yadriel and Alexis. Dealerships and car salesmen get a bad reputation sometimes but our experience was truly the opposite. Yadriel and Alexis BOTH worked to get us in the cars we wanted in the price range we were able to afford. They did not try to sell us cars we did not want and we felt they were trying to work to make what we wanted happen. We were at the City Kia dealership before we made it to Hyundai, and we were treated so poorly there. We loved our experience so much we convinced my husband’s parents to buy a car from Universal Hyundai the very next day! We are customers for life and will refer everyone we know. We were so nervous about the car buying experience but Yadriel and Alexis truly went above and beyond to make sure we were comfortable- Alexis even gave me a granola bar when I was hungry! Best service with people who truly cared. Also- we had an absolute disaster of a time with the car we were trading in- it got wrongly towed from our apartment complex and we were having a very hard time getting it back. Alexis went above and beyond what I could have ever expected to help us get the car back and to the dealership, and I could not be more grateful for his help. Hector in Finance was also spectacular and so down to earth. He really worked to make everything work for us and made us feel like he really cared about our situation. Alexis, Yadriel, and Hector are both true assets to your team and I hope their hard work and dedication to their customers is recognized. We LOVE our new 2023 Elantra and Tucson! Thanks for everything! Ryan & Stephanie Usha More

by Stephaniemusha Verified Customer Verified Customer

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