Alfonso Alvarez
Alfonso Alvarez at Puente Hills Ford
Refer Me

Alfonso Alvarez | Page 2

Trusted Sales Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

Contact Me
5.0
31 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

31 Reviews

Write a Review

31 Reviews of Alfonso Alvarez

August 04, 2023

Dealership Rating
Employee Rating

Stephanie was great with coordination and a pleasure to work with. Kenneth communicated well and kept me in the loop. Aydin along with his entire team have been a pleasure to work with. Can't wait to purch More

by jsilva19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodolfo Alvarez, Ken Vasquez , Stephanie

Aug 07, 2023

Puente Hills Ford responded

Your review warms our hearts, Jacob. Thank you for being a part of our community!

August 03, 2023

Dealership Rating
Employee Rating

Dealership was clean, normal good dealership, lacking a little on the entertainment. People working at the dealership were very friendly and tentative. More

by DANNYHUERTA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni , Marco was nice.

Aug 04, 2023

Puente Hills Ford responded

Thanks for your kind words. Glad you enjoyed your time on our showroom floor!

August 02, 2023

Dealership Rating
Employee Rating

Brandan from the financial team was awesome and made it happen. Thank you for everyone on the team who helped make the experience for my dad amazing. More

by 619njk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 03, 2023

Puente Hills Ford responded

Thank you for sharing your experience! We're elated to hear you had a positive interaction with our team and we look forward to serving you and your dad again soon!

July 28, 2023

Dealership Rating
Employee Rating

the dealership was very helpful, very easy to communicate and always answered my questions, every step in the way. More

by maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Murillo

Jul 30, 2023

Puente Hills Ford responded

Maria, thank you for your kind feedback! We're delighted to hear that our dealership provided helpful and easy communication throughout your car-buying journey. Your satisfaction is our priority, and we appreciate your trust in us!

July 23, 2023

Dealership Rating
Employee Rating

They are always very helpful and professional. Great customer service! I highly recommend this dealership. More

by Sarina kiani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni

Jul 24, 2023

Puente Hills Ford responded

Sarina, thanks so much for sharing this positive feedback for our sales team! We are thrilled to know you received helpful and professional service. Please let us know if you need anything else!

July 23, 2023

Dealership Rating
Employee Rating

Aydin has been very helpful and is very knowledgeable in his field. Even after the purchase, he has been answering any questions or helping with any follow on. He has made my vehicle purchase experience fro More

by Sarina kiani
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni

Jul 24, 2023

Puente Hills Ford responded

Sarina, we're thrilled to hear that Aydin was helpful and we hope you'll reach out to work with us again in the future!

July 23, 2023

Dealership Rating
Employee Rating

Alfonso is an amazing sales agent. His friendliness and welcoming attitude is admirable. He explained and showed every detail of my new vehicle. He ensured the purchase process to be s More

by Sarina kiani
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni

Jul 24, 2023

Puente Hills Ford responded

Sarina, thanks so much for this kind feedback for Alfonso! Please keep us in mind when it is time for maintenance!

July 23, 2023

Dealership Rating
Employee Rating

Very impressed. Normally we buy are cars at RSM Ford but when they didn't have what we were looking for we started looking at other dealerships. After a few months More

by Kschneider1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brendan Keough

Jul 24, 2023

Puente Hills Ford responded

Thank you for sharing this great 5-star rating and review for our team! We're thrilled to know you had a positive experience with our team and we hope to work with you again!

July 22, 2023

Dealership Rating
Employee Rating

The dealership sales dept. is dishonest! They sell aftermarket non Ford products by claiming they are already installed on the vehicle. You have no choice, you are forced to bu More

by JMNOIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Gary Dehart, Brendan Keough

Jul 24, 2023

Puente Hills Ford responded

We are sorry to hear that you had a disappointing experience working with us and we would like the opportunity to discuss these details with you. Please reach out to our sales manager when it is convenient. Thank you

Jul 24, 2023

Puente Hills Ford responded

Hello - My name is James Ramos and I am the General Manager here at Puente Hills Ford. I just walked into Adam's office and he is on the phone with you. Please call me directly if the issue does not get resolved. 626-723-7601 Thank you, James Ramos

Jul 24, 2023

JMNOIAN responded

I have had extensive email and phone conversations with Brendan! Brendan punted my issue to Adam Smith. Two emails to Adam and a phone message to him resulted in zero response! The dealership’s sales department is not interested in resolving the issue. If there is a GM in management maybe that person has the authority to correct a $400 issue? Adam and Brendan are not qualified to settle such a huge amount! See you in court!

Jul 25, 2023

JMNOIAN responded

Hi James, Thanks for your message! Once I talked to Adam, he quickly and professionally apologized and offered a very fair solution. Your dealership should not put aftermarket products on cars that the sales and financing department know nothing about! Even the administrator could not explain what it does or how it works. Adam explained how Daradots is supposed to work? I will call you once everything is completed. Thank you and thank you for Adam! Jim

Jul 26, 2023

Puente Hills Ford responded

Thank you Sir- please call me directly if I can help James Ramos 626-723-7601 Direct

July 18, 2023

Dealership Rating
Employee Rating

We were treated very well at Puente Hills Ford. Alfonso was really nice to deal with and they gave us a great deal on our car. More

by WEBKNAUP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Gary Dehart

Jul 21, 2023

Puente Hills Ford responded

Thank you for this feedback! It means a lot to us that you took the time to share your satisfaction. We look forward to serving you again in the future.

Dealership Inventory (186 Vehicles)

new 2024 Ford Explorer car, priced at $53,315
2024 Ford Explorer
new
Stone Blue Metallic exterior
Automatic
Rear-wheel Drive
new 2024 Ford Explorer car, priced at $45,780
2024 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Rear-wheel Drive
new 2024 Ford Ranger car, priced at $37,205
2024 Ford Ranger
new
Oxford White exterior
Automatic
Rear-wheel Drive
new 2024 Ford Bronco Sport car, priced at $37,070
2024 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2024 Ford Escape car, priced at $34,985
2024 Ford Escape
new
Agate Black Metallic exterior
Automatic
Front-wheel Drive
new 2024 Ford Edge car, priced at $38,748
2024 Ford Edge
new
Agate Black Metallic exterior
Automatic
All-wheel Drive