"Alfonso Hernandez was my salesperson. He made my wife and..."
Alfonso Hernandez was my salesperson. He made my wife and I his only priority while I was buying my new car. He made us feel like his family and was patient, attentive and informative. He is knowledgeable about all the cars and communicated with passion and expertise.
"I had great experience in purchasing my mercedes there in..."
I had great experience in purchasing my mercedes there in riverside. This automobile is wonderful inside and out. Alfonso was extremely helpful with all aspects of the sale. Thank you so much.
"Excellent customer service. Everyone was friendly and..."
Excellent customer service. Everyone was friendly and understanding of our requests and strive to honor that. Alfonso was very patient and helpful in showing us cars that we wanted.
"What a nice, hard working young man! Alfonso Hernandez..."
What a nice, hard working young man! Alfonso Hernandez really made me feel that my business was important. He never hesitated, not even for a second, to help me or answer my questions. He is an asset to your dealership!
"Great customer service with Raul and Alfonso Very..."
Great customer service with Raul and Alfonso Very knowledgeable and answer all my questions and concerns We’re not pushy whatsoever they made me feel comfortable and at the end I am but my car that I want it
"Customer service was great and friendly! Time management..."
Customer service was great and friendly! Time management great also, I was in and out in only a few hours!! Nice staff and Alphonso tried hard to get me what I wanted price wise.
"This 5 Star belongs to Alfonso Hernandez and Apolo..."
This 5 Star belongs to Alfonso Hernandez and Apolo Montenegro only! Thanks.
It is my great pleasure to right this review for Alfonso Hernandez and Apolo Montenegro (Note: don't go see a car you want to buy after sunset, please), both Alfonso and Apolo with their great problem solving skills avoided me returning the car back to Walter's Mercedes-Benz. From the very start Alfonso took his time to send me videos and updates on questions I had about few cars I was looking at his dealership. I say his dealership, because if not for Alfonso's understanding in providing excellent customer service and having empathy for his customers, I would not have bought my care at Walter's Mercedes-Benz. I bought the car after sunset, so in the dark it was hard to see a major scratch in the front bumper (this is a certified used GLC 300), so I told Alfonso about it and he asked me to come in (they changed the front windshield because it has a rock hit on it - again thanks to Alfonso), while there I pointed out the scratch in the front bumper, which happen to be where the front license plate went. After back and forward, it was Alfonso and Apolo who came up with the solution to put the front license plate in a clean adjusted way that looks very neat and perfect on the front bumper, making it all blend in, where the scratch was hidden, but it looks so much better. Since, no one else was able to help, these two amazing individuals put themselves in my shoes and provided me the care they would have provided to their own family members, by making sure that I was satisfied with the look and purchase of my GLC 300. Alfonso was honest and kind from the very start and Apolo with his experience in providing for customer care, really took the lead on this, keeping a customer satisfied with their purchase and provided great experience with care and empathy. What I know after this experience is that Walter's Mercedes-Benz is very lucky to have Alfonso Hernandez and Apolo Montenegro as part of their team, because when it came down to providing excellent customer service, both these gentlemen stepped up and took ownership, for that I am very grateful.
Other Employees Tagged:
Apolo Montenegro - 5 Stars
"Alfonso Hernandez was an excellent customer service rep...."
Alfonso Hernandez was an excellent customer service rep. He was very clear and patient, as well as kind.I would prefer other friends to visit Mercedes Benz and to see Alfonso Hernandez
"Alfonso helped me out and gave me a great deal on a cla..."
Alfonso helped me out and gave me a great deal on a cla lease. He was very helpful and was a pleasure to deal with! Will definitely be returning.
"Please ask for Alfonso Hernandez , above and beyond..."
Please ask for Alfonso Hernandez , above and beyond servicing and knowledge. Easy communication and creates a pressure-less environment. Enjoyable buying experience! Highly recommend when visiting for lease or buy.