Alfred El-Darazi | Page 100

Best dealership I have been too! This was the 9th Ford vehicle I have purchased in the past 12 years. I have used auto brokers and have purchased directly from dealers. I have to say This was the 9th Ford vehicle I have purchased in the past 12 years. I have used auto brokers and have purchased directly from dealers. I have to say that Five Star Ford and Alfred know what customer service is and will go out of their way to make sure the customer is happy. The vehicle I wanted was not on the lot so they did a dealer trade with another local dealership. The day after I got my car I noticed that all the windows had been etched with a number. A service I didn’t purchase nor did I want. I called Alfred and he said don’t worry about it we want you to be happy, I will take care of it, and told me to come by the next day. I met with Alfred and Jeff who said the dealership they got the vehicle from must have done it and they apologized for it. They then offered to find me another car just like it without the etching. At this point I am already amazed that a dealership would be willing to do that after all the paperwork had been signed. So I go home and the next day receive a message from Alfred that they found me another car and it would be ready for me to pick up the following day. I still couldn't believe that they care that much for customer satisfaction. The new car was perfect and exactly what I wanted. They have defiantly got a customer for many years to come. More

Report | Print

The name of the dealership says it all I purchased a new 2014 Focus hatchback a few days ago from this dealership. I did a lot of research with trying to bundle everything I wanted togethe I purchased a new 2014 Focus hatchback a few days ago from this dealership. I did a lot of research with trying to bundle everything I wanted together and found the Titanium package is what I liked. . I was really happy with the price they offered me (4k off the MSRP). Originally we did not find any on the lot and by chance there was one left in a hatchback model. A few weeks prior there were about 10 hatchbacks on the lot, however, the price would not budge lower than $24,000 when the MSRP was $25,500. I really wanted the hatchback but the sedan was much cheaper for the same package ($21,500). I decided to lay back and give it some thought and decided to go in and purchase a sedan. By sheer luck we ran into the hatchback, with the color and package I wanted (Titanium). They offered it for the price of the sedan which made me ecstatic. Alfred showed me all the bells and whistles and then he showed it to my girlfriend in which she gave me the clear to buy it. It was a little hard understanding him sometimes with his accent but other than that... nice Salesman. I have a hard time understanding people with accents over the phone so he would text me with the status of the loan and replied back to messages I sent him such as a copy of the tag on the car and VIN in a very quick manner. He was not the typical salesman that lie or say the car has something it does not to push you through to buy it. I asked about navigation and he said it capable through SYNC through turn by turn, however, full navigation with maps is available as an extra purchase of an SD car which really told me he was knowledgeable and did not give me half truths or half BS answers. If he was not sure about something he would research and get back to me on it. I have bought Audi's, Mazdas, and BMW's new from the dealer in the past and when they did not know the answer for something they would feed me TOTAL BS on how the car does have what I asked... So it was very refreshing dealing with Alfred. Thank you Five Star and Thank you Alfred! More

Report | Print

Great Trade in Experience Alfred and the rest of the staff at Five Star Ford, made my trade-in experience very pleasant. I got an awesome deal and the best part it didn't take Alfred and the rest of the staff at Five Star Ford, made my trade-in experience very pleasant. I got an awesome deal and the best part it didn't take up my whole day! More

Report | Print

New Fusion Traded in my 2011 ford sport fusion for a 2014 fusion SE and I'm complertly satisfied the way Alfred E-Darazi took care of my needs & concerns.. This Traded in my 2011 ford sport fusion for a 2014 fusion SE and I'm complertly satisfied the way Alfred E-Darazi took care of my needs & concerns.. This is the 2nd car that I purchased thru him at your dealership & will keep him in mind when I decide on another trade in future years.. More

Report | Print

Excellent Service We experience excellent service from Alfred he really took the time to help us find the right car and the time to explain it all to us. We experience excellent service from Alfred he really took the time to help us find the right car and the time to explain it all to us. More

Report | Print

Star Experience During our visit Mr. Alfred El-Darazi was our Sales Professional, he treated us like if we were family. He answered all of our questions during our pu During our visit Mr. Alfred El-Darazi was our Sales Professional, he treated us like if we were family. He answered all of our questions during our purchasing experience. My wife and I felt very comfortable, no pressure, no rush just a very nice way to do business. It was our first time at 5 Stars of North Richland Hills,Texas dealer, and we were very please and happy to visit this dealer. We were so happy with the service and experience that we will recommended to our friends and family. Mr. Tut Edwards helped us out during the finantial process and made it real easy. Without a doubt we are looking forward to continue doing business with the staff at 5 Stars Ford. More

Report | Print

Great Experience The vehicle I was driving started having engine issues, and the repairs were getting pricey. I went to another dealership prior to coming to Five-Sta The vehicle I was driving started having engine issues, and the repairs were getting pricey. I went to another dealership prior to coming to Five-Star Ford. Once I got to Five-Star, I knew it was the right place to be. My experience was stress-free and easier than I had experienced previously. Alfred El-Darazi and Bob Little made the process seamless. I would highly recommend Five-Star Ford to my friends and family. More

Report | Print

Surprisingly, Completely Satisfied I have to say that after being rear-ended in my old car, it being totaled and then dealing with insurance I did not expect the car buying experience t I have to say that after being rear-ended in my old car, it being totaled and then dealing with insurance I did not expect the car buying experience to be enjoyable. But that is exactly how I found my experience to be at Five Star Ford. As a woman buying a vehicle on her own, Alfred El-Darazi was personable, friendly and informative. I shopped around at other dealerships and was confronted with salesmen who were condescending and rude. Alfred listened to what I had to say and helped me get into the 2014 Ford Escape that I wanted. I appreciate his happy and helpful demeanor and found working with Alfred to actually be a joy. I definitely recommend Five Star Ford and I suggest that you ask specifically for Alfred El-Darazi for terrific service. More

Report | Print

Great Experience!! We came into Five Star Ford searching for a vehicle with good gas mileage and enough room for our family. Our salesperson, Alfred, was very helpful in We came into Five Star Ford searching for a vehicle with good gas mileage and enough room for our family. Our salesperson, Alfred, was very helpful in helping us to pick out a vehicle according to this criteria. He was very patient in showing options that would fit our needs and our budget. He was also very knowledgeable about the features of each of the vehicles he chose for us to decide on, and at no time tried to pressure us into buying any one particular vehicle. We would definitely recommend that anybody looking to purchase a new or used vehicle, ask for Alfred. After settling on the vehicle we felt would best fit our needs, we were directed to Tut Edwards in finance. Tut did an outstanding job of fully explaining the vehicle pricing and additional options for us to consider. Just as Alfred had been, Tut made every effort to leave every decision up to us. We were never pressured into purchasing additional items that would unnecessarily drive up the price of our vehicle. We walked out (after signing our paperwork, of course) confident in our purchase and very pleased with the entire experience! More

Report | Print

Excellent buying experience No rush and no hassle. They took time with me and my wife to explain everything about the vehicle and also explained the warranty, total price and pay No rush and no hassle. They took time with me and my wife to explain everything about the vehicle and also explained the warranty, total price and payment options. We are very happy with our C Max purchase and the dealership and employees were all friendly and very helpful during the entire buying process! I highly recommend this 5 Star Ford dealership! More

Report | Print