Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
132 Reviews
4.9

132 Reviews

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132 Reviews of Alfredo (Al) Bustamante

July 16, 2025

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I had a good experience and Alfredo kept me informed along the way and explained any necessary extra work that was needed. More

by larosol
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Recommend Dealer
Yes
Jul 18, 2025

Germain Honda of Surprise responded

Alfredo and our team are committed to providing quality and informative service for all. Thank you for sharing your experience. Best Regards, Sassha Motz General Manager

July 16, 2025

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Service was Great. People in the Service Department were friendly!. However when I got home the car wouldn’t lock after the repair. Took it back, and they found that th More

by SAzChuckster
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Recommend Dealer
Yes
Jul 18, 2025

Germain Honda of Surprise responded

Thank you for your business and feedback. We apologize for the inconvenience we caused and look forward to seeing you next time. Best Regards, Sassha Motz General Manager

Jul 21, 2025

SAzChuckster responded

Alfredo did a very good job.

Jul 21, 2025

SAzChuckster responded

They were great and comical when I came back to say the car would not lock.

July 14, 2025

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Ivan provided great service and was easy to work with. Ty Crews in Finance was also great. Have worked with Ty a number of times with different leases and a previous purchase. Also very helpful was Bra More

by wharala
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Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Our staff is truly dedicated to customer care and we are fortunate to have them on our team taking great care of our valued customers. Best Regards, Sassha Motz General Manager

Jul 15, 2025

wharala responded

I have had the pleasure of working with what I consider an outstanding auto dealer.. Thank you Shasta and your entire staff. There may be other dealerships who operate on the same level of customer service, but I really don’t think we could find one better.

July 03, 2025

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How is wonderful to deal with. He’s a pleasant individual when I bring my car in. More

by auntymon1262
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Recommend Dealer
Yes
Jul 16, 2025

Germain Honda of Surprise responded

Your business and kind words for Al are greatly appreciated. We are pleased to know he takes great care of you. Best Regards, Sassha Motz General Manager

July 03, 2025

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It is a dealership that was trusted by my late father. He had been going there for 9+ years. More

by SAzChuckster
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Recommend Dealer
Yes
Jul 16, 2025

Germain Honda of Surprise responded

Our team is sorry for your loss and are honored to have earned your late father's trust. We hope to do the same with you and look forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

June 30, 2025

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Experienced, thorough, fair prices, no up-selling, good explanations, answer questions clearly, I trust this dealership. More

by mssavery
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Recommend Dealer
Yes
Jun 30, 2025

Germain Honda of Surprise responded

Providing quality service you can trust is our top priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 27, 2025

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One service agent said I wouldn't be charged extra for the coolant because I was getting a coolant flush, but I did get charged for the extra coolant. More

by cle1946
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Recommend Dealer
Yes

Other Employees Tagged: Kevin

Jul 02, 2025

Germain Honda of Surprise responded

We thank you for your business and apologize for any confusion. Please contact our Service Manager, Todd Forbis at 520-873-7963 to see how he may assist. Best Regards, Sassha Motz General Manager

June 27, 2025

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They are always courteous, though, knowledgeable, brave, clean, honest, reverent, to do their duty to God and country. There, 15 words. More

by gary_m
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Recommend Dealer
Yes
Jun 27, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

June 24, 2025

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Alfredo gave wonderful service during my last visit. Good communication,helpful and on time service. More

by pthompson14937
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Recommend Dealer
Yes
Jun 25, 2025

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Al's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 23, 2025

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Very nice service. My car was wash. The service Manager took time to talk to me. And the service advisor was great. Thanks More

by donnievtanner
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Recommend Dealer
Yes
Jun 24, 2025

Germain Honda of Surprise responded

Your business and positive feedback are greatly appreciated. Please let our team know if there is anything further we may assist with. Best Regards, Sassha Motz General Manager

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