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Alfredo (Al) Bustamante

Overview Reviews (174) Inventory (249)

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Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9

174 Reviews

Overview Reviews (174) Inventory (249)

Languages Spoken

Spanish

4.9

174 Reviews

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174 Reviews of Alfredo (Al) Bustamante

December 12, 2025

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Employee Rating

Great service. The recall service to be down was explained. The service was done in the time I was told. The recall service to be down was explained. The service was done in the time I was told. More

by tman515

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 13, 2025 -

Germain Honda of Surprise responded

Thank you for lettin our know our team met if not exceeded your expectations. We appreciate you choosing Germain for your automotive recall needs. Best Regards, Sassha Motz General Manager

December 10, 2025

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Employee Rating

Prompt, friendly, efficient, and informative. Service manager explained everything and fixed the necessary parts that were recalled Service manager explained everything and fixed the necessary parts that were recalled More

by rbhaktamd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 11, 2025 -

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

December 08, 2025

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Employee Rating

It was a great experience. Alfredo Bustamante was informative and helpful. My car was completed when promised. Alfredo Bustamante was informative and helpful. My car was completed when promised. More

by HILLARY.HINZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 08, 2025 -

Germain Honda of Surprise responded

Thanks you! We're glad to hear that you had a pleasant and accommodating experience with us, and we hope to work with you again in the future. Best Regards, Sassha Motz General Manager

December 03, 2025

Dealership Rating

Employee Rating

I know I can trust my Pilot with the service dept at Germain. Alfredo Bustamante has always been helpful and knowledgeable, graciously answering all my questions. They aren’t pushy, nor do they try to Germain. Alfredo Bustamante has always been helpful and knowledgeable, graciously answering all my questions. They aren’t pushy, nor do they try to up-sell me whenever I come in for service. More

by sg1harski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 03, 2025 -

Germain Honda of Surprise responded

Thank you for choosing to work with us here at Germain. Our team focuses on delivering quality service while keeping your best interest at heart. We look forward to working with you in the future. Best Regards, Sassha Motz General Manager

December 01, 2025

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Employee Rating

It was excellent! They did a great work. Communication has been timely and outstanding too. They did a great work. Communication has been timely and outstanding too. More

by MAYS

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 02, 2025 -

Germain Honda of Surprise responded

Thank you so much for the 5 star review! We are so happy that you had such a great experience with our service department, and that our team was able to facilitate such a smooth car repair for you! Best Regards, Sassha Motz General Manager

December 01, 2025

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Employee Rating

Service was fine. Kiara, the salesperson did a great job. I talked to assist manager about three errors in the car cost that I caught. I thought those were rather slo Kiara, the salesperson did a great job. I talked to assist manager about three errors in the car cost that I caught. I thought those were rather sloppy. More

by jandjhaas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kiara Ruiz

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Dec 02, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your feedback. We’re pleased to know that your service experience was positive and that Kiara took great care of you. However, we sincerely apologize for the errors you discovered in the vehicle pricing. That is not the level of accuracy or attention to detail we strive for, and we understand how frustrating that can be. We appreciate you bringing this to our attention and speaking with our assistant manager so we can address the issue and ensure greater care moving forward. Thank you again for the opportunity to make this right, and please don’t hesitate to reach out if there is anything more we can assist with. Best Regards, Sassha Motz General Manager

November 24, 2025

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Employee Rating

Very professional. Explained all items that needed to be addressed. Total job took only 90 minutes. Explained all items that needed to be addressed. Total job took only 90 minutes. More

by jbeuerlein

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 26, 2025 -

Germain Honda of Surprise responded

We're happy our team set clear expectations and provided you with exceptional service. Safe travels until next time! Best Regards, Sassha Motz General Manager

November 20, 2025

Dealership Rating

Employee Rating

Service was good only thing is asked if the windshield wipers were still good and to check them, They said they did but they didn't the wipers are bad I have to replace them myself wish they would of done wipers were still good and to check them, They said they did but they didn't the wipers are bad I have to replace them myself wish they would of done that at time of service More

by russell18

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2025 -

Germain Honda of Surprise responded

Thank you for your business and for sharing your feedback. We apologize for the oversight with the wipers and appreciate you bringing this to our attention. We’re sorry for the inconvenience this caused and look forward to providing you with a smoother experience during your next visit. Best Regards, Sassha Motz General Manager

November 18, 2025

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Employee Rating

Services were great. People were friendly and very helpful. Uber rides were clean and driver’s friendly People were friendly and very helpful. Uber rides were clean and driver’s friendly More

by l.nholden

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 19, 2025 -

Germain Honda of Surprise responded

We thank you for sharing your overall satisfaction with your recent service experience. See you down the road. Best Regards, Sassha Motz General Manager

November 15, 2025

Dealership Rating

Employee Rating

Al was attentive and responsive friendly and accommodating. The dealership was clean and comfortable. I don't like using Uber fir the shuttle. Never know what sort of driver will be available. accommodating. The dealership was clean and comfortable. I don't like using Uber fir the shuttle. Never know what sort of driver will be available. More

by bcejeff

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2025 -

Germain Honda of Surprise responded

We thank you for sharing your overall experience with Al and for your feedback. Best Regards, Sassha Motz General Manager

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