Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 18

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
226 Reviews

Languages Spoken

Spanish Spanish

4.9

226 Reviews

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226 Reviews of Alfredo (Al) Bustamante

January 20, 2025

Dealership Rating
Employee Rating

The BEST Dealership around. The Service manager David Phenomenal. Al the service advisor the best around. Always helping you and communicates everything to you!!! More

by knece40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia , Al, David Service manager

Jan 21, 2025

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that David and Al will be honored to learn of your kind words. Our team looks forward to your next visit. Best Regards, Sassha Motz General Manager

January 20, 2025

Dealership Rating
Employee Rating

The speed of completion for services is much too slow (2 1/2 hrs for an oil change} More

by dmoake3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everyone was courtious and friendly.

Jan 21, 2025

Germain Honda of Surprise responded

Thank you for your business and feedback. We are sorry we did not meet your time expectations and look forward to the opportunity to work with you again. Best Regards, Sassha Motz General Manager

January 18, 2025

Dealership Rating
Employee Rating

I made an appointment from your website! That was on a Thursday for Monday! I went in but they had no record! So I rescheduled an appointment for Wednesday. I brought my Honda in was met out More

by jakim1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Mechanics! Analyzed the car for future repairs and the car was shining clean!

Jan 20, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. We apologize for your initial concern and thank you for bringing this matter to our attention. Our goal is your complete satisfaction and we are pleased to know our team took great care of you. Best Regards, Sassha Motz General Manager

January 17, 2025

Dealership Rating
Employee Rating

Germain Honda always provides great service and is always flexible to fit you in schedule. More

by kendraysantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David McKee

Jan 20, 2025

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

January 16, 2025

Dealership Rating
Employee Rating

The sevice of my honda was great. On time and met my expectations. The sevice center was very thorough and explained what needed to be addressed in the future. More

by tony.sicari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive and informative service experience with our team. Please let us know if you need anything further with our team. Best Regards, Sassha Motz General Manager

January 15, 2025

Dealership Rating
Employee Rating

Alfredo Bustamonte in the service department is always very helpful in scheduling my appointments for service of our 2018 Honda CRV and the work done by the service department is excellent! More

by billchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Germain Honda of Surprise responded

Thanks Bill! We're happy to hear that you had another great experience with Alfredo, and that he makes sure you and your car are well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Sassha Motz General Manager

January 13, 2025

Dealership Rating
Employee Rating

Alfredo was great always provides amazing service! I would recommend him to all of my friends. More

by p93gawlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia

Jan 14, 2025

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. Thank you for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

January 12, 2025

Dealership Rating
Employee Rating

Came in without an appointment. They were able to work me in and provided a comfortable and pleasing waiting area. As always it was a pleasure working with Alfredo. More

by jrowen4853
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Germain Honda of Surprise responded

Our team is happy we were able to assist and get you in and quickly your vehicle serviced and back on the road. Best Regards, Sassha Motz General Manager

January 08, 2025

Dealership Rating
Employee Rating

They were fast , friendly, and sincere. I love going for my service on my vehicle,’s More

by birdman1540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Germain Honda of Surprise responded

Your continued business is greatly appreciated. Thank you for leaving our team this kind review, we all look forward to your next visit. Best Regards, Sassha Motz General Manager

January 07, 2025

Dealership Rating
Employee Rating

My Honda accord 2019 car was called in for a recall from Honda. I booked an appointment and arrived on time. When waiting in the car the associates helped 2 people behind me first because they got out of th More

by brittanygrimes70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 08, 2025

Germain Honda of Surprise responded

We apologize for your experience as this is not the level of service we pride ourselves on delivering. Our service manager, David McKee will be reaching out to discuss your visit personally with you. Best Regards, Sassha Motz General Manager

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