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Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 17

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
226 Reviews

Languages Spoken

Spanish Spanish

4.9

226 Reviews

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226 Reviews of Alfredo (Al) Bustamante

February 12, 2025

Dealership Rating
Employee Rating

In the end the vehicle was repaired correctly, and I was satisfied. I will use this service department in the future More

by lindabeagle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David McKee

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Feb 12, 2025

Germain Honda of Surprise responded

Thank you for letting us know our team met if not exceeded your expectations. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 09, 2025

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Employee Rating

They do a nice job, but tend to want you to spend too much money for the minor services. More

by catsmaid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain for your service needs as well as for your feedback. Our dealership focuses on providing a quality experience at a great value for our guests while staying competitive in our market area. We will also post monthly parts and service discounts on our website to help assist our customers with the final cost of their automotive service needs. Best Regards, Sassha Motz General Manager

February 08, 2025

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Thank u 4 excellent service, Alfredo. We look forward to service from Germain again. See you next time! Gary More

by GarySS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Germain Honda of Surprise responded

We appreciate your business and look forward to seeing you down the road. Best Regards, Sassha Motz General Manager

February 08, 2025

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Employee Rating

The service center has really stepped up their customer service since I first started taking my Honda for servicing. I appreciate the customer focus now. More

by msrene1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Robert Solis , Andree Khaziran

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Feb 10, 2025

Germain Honda of Surprise responded

Thank you for noticing and for sharing such positive feedback about your experience. See you down the road. Best Regards, Sassha Motz General Manager

February 06, 2025

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Employee Rating

Easy to make an appointment and repairs completed as promised. Alfredo, our Service Advisor, always treats us with respect. More

by suzanne9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Germain Honda of Surprise responded

Your business and trust in Al and our team are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

February 03, 2025

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Employee Rating

Everyone is friendly & knowledgeable! David, manager & service advisor give great advice & service action plan for my CRV to stay like new! The team provides excellent service! More

by paulayotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, David McKee , Scott Manager-Parts

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Feb 04, 2025

Germain Honda of Surprise responded

Our team works hard and is dedicated to keeping you and your Honda safely on the road. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 25, 2025

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Employee Rating

Very nice and always attentive to our needs. Our service advisor was very good and concerned to make sure we were taken care of. More

by bfr4858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2025

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 25, 2025

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Well organized. As soon as I pulled in for my 7 am appointment someone was there to greet me and direct me to a service manager. Service was timely. Bring back the More

by svirsky69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2025

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is dedicated to ensuring a quality experience for all. Best Regards, Sassha Motz General Manager

January 24, 2025

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Employee Rating

Alfredo consistently gives us excellent service and sound recommendations on our Honda Pilot service and repairs. More

by 696howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

Germain Honda of Surprise responded

Thanks you! We're glad you had a great experience with Alfredo, and that he made sure you were well informed throughout the process. We look forward to our continued relationship! Best Regards, Sassha Motz General Manager

January 21, 2025

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Employee Rating

Al is always professional and helpful in understanding what is needed. Open communication and frequent contact regarding service More

by Cadac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Germain Honda of Surprise responded

Thank you for sharing your recent service experience and Al's dedication to customer satisfaction. See you next time. Best Regards, Sassha Motz General Manager

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