Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante | Page 20

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
251 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

251 Reviews

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251 Reviews of Alfredo (Al) Bustamante

February 03, 2025

Dealership Rating
Employee Rating

Everyone is friendly & knowledgeable! David, manager & service advisor give great advice & service action plan for my CRV to stay like new! The team provides excellent service! More

by paulayotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, David McKee , Scott Manager-Parts

Feb 04, 2025

Germain Honda of Surprise responded

Our team works hard and is dedicated to keeping you and your Honda safely on the road. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 25, 2025

Dealership Rating
Employee Rating

Very nice and always attentive to our needs. Our service advisor was very good and concerned to make sure we were taken care of. More

by bfr4858
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2025

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 25, 2025

Dealership Rating
Employee Rating

Well organized. As soon as I pulled in for my 7 am appointment someone was there to greet me and direct me to a service manager. Service was timely. Bring back the More

by svirsky69
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2025

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team is dedicated to ensuring a quality experience for all. Best Regards, Sassha Motz General Manager

January 24, 2025

Dealership Rating
Employee Rating

Alfredo consistently gives us excellent service and sound recommendations on our Honda Pilot service and repairs. More

by 696howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Germain Honda of Surprise responded

Thanks you! We're glad you had a great experience with Alfredo, and that he made sure you were well informed throughout the process. We look forward to our continued relationship! Best Regards, Sassha Motz General Manager

January 21, 2025

Dealership Rating
Employee Rating

Al is always professional and helpful in understanding what is needed. Open communication and frequent contact regarding service More

by Cadac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Germain Honda of Surprise responded

Thank you for sharing your recent service experience and Al's dedication to customer satisfaction. See you next time. Best Regards, Sassha Motz General Manager

January 20, 2025

Dealership Rating
Employee Rating

The BEST Dealership around. The Service manager David Phenomenal. Al the service advisor the best around. Always helping you and communicates everything to you!!! More

by knece40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia , Al, David Service manager

Jan 21, 2025

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that David and Al will be honored to learn of your kind words. Our team looks forward to your next visit. Best Regards, Sassha Motz General Manager

January 20, 2025

Dealership Rating
Employee Rating

The speed of completion for services is much too slow (2 1/2 hrs for an oil change} More

by dmoake3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everyone was courtious and friendly.

Jan 21, 2025

Germain Honda of Surprise responded

Thank you for your business and feedback. We are sorry we did not meet your time expectations and look forward to the opportunity to work with you again. Best Regards, Sassha Motz General Manager

January 18, 2025

Dealership Rating
Employee Rating

I made an appointment from your website! That was on a Thursday for Monday! I went in but they had no record! So I rescheduled an appointment for Wednesday. I brought my Honda in was met out More

by jakim1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Mechanics! Analyzed the car for future repairs and the car was shining clean!

Jan 20, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. We apologize for your initial concern and thank you for bringing this matter to our attention. Our goal is your complete satisfaction and we are pleased to know our team took great care of you. Best Regards, Sassha Motz General Manager

January 17, 2025

Dealership Rating
Employee Rating

Germain Honda always provides great service and is always flexible to fit you in schedule. More

by kendraysantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David McKee

Jan 20, 2025

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

January 16, 2025

Dealership Rating
Employee Rating

The sevice of my honda was great. On time and met my expectations. The sevice center was very thorough and explained what needed to be addressed in the future. More

by tony.sicari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive and informative service experience with our team. Please let us know if you need anything further with our team. Best Regards, Sassha Motz General Manager

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