Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 21

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
487 Reviews
4.8

487 Reviews

Write a Review

487 Reviews of Alicia Chapman-Jones

January 23, 2025

Dealership Rating
Employee Rating

Very friendly and helpful when I took my wife’s Expedition in for service. The young lady was very helpful in finding out what my maintenance warranty’s covered and took care of me . Great customer More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Jan 24, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 22, 2025

Dealership Rating
Employee Rating

The service department is as close to perfect a service department can be. They are very welcoming for non scheduled services, such as an oil change, etc. Kind, and consider technician teams keep your cust More

by thomasja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dobson

January 22, 2025

Dealership Rating
Employee Rating

Good service. They send the video showing how they rotate the tire and telling me the quality of the tires More

by matomdewe
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

January 18, 2025

Dealership Rating
Employee Rating

Great service. friendly people. very knowledge. clayton is the best! can’t wait to buy another car there. More

by pcpruett66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

January 18, 2025

Dealership Rating
Employee Rating

Friendly. Attentive. Clear explanations. Thorough. Clean waiting rooms. And comfortable. Clear paperwork. Reasonable wait time. Easy to set appointments. Reaso More

by celexa11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: EDWIN WARREN

January 18, 2025

Dealership Rating
Employee Rating

Great experience, friendly staff, fast convenient service. Easy online service scheduling. Thank you Southern Ford. More

by daniel.a.farrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2025

Dealership Rating
Employee Rating

On time and kept me updated. Work excellent will come again when needed Will recommend to others More

by wanda4joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

January 17, 2025

Dealership Rating
Employee Rating

Greated me a smile, very courtesy. My vehicle was looked and and service in a timely manner More

by cameron.messeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2025

Dealership Rating
Employee Rating

Nice people comfortable waiting room Which is good because it’s take long time for service More

by newyorkyankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2025

Dealership Rating
Employee Rating

I am disabled and it is just so covenant and help full for someone to come and pick up my car and serviced it for me. I thank you so much. More

by deloreslouden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
21
...

Dealership Inventory (376 Vehicles)

new 2026 Ford Explorer car, priced at $51,400
2026 Ford Explorer
new
Red Metallic exterior
Automatic
Rear-wheel Drive
used 2024 Chevrolet Malibu car, priced at $17,013
2024 Chevrolet Malibu
used
Summit White exterior
CVT
Front-wheel Drive
used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $30,694
2026 Ford Maverick
new
White Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford Explorer car, priced at $43,356
2026 Ford Explorer
new
Red exterior
RWD
new 2025 Ford Bronco Sport car, priced at $39,037
2025 Ford Bronco Sport
new
Shadow Black exterior
Automatic
Four-wheel Drive