Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 23

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.8
490 Reviews
4.8

490 Reviews

Write a Review

490 Reviews of Alicia Chapman-Jones

December 20, 2024

Dealership Rating
Employee Rating

We have been purchasing vehicles from this location since 2005 and have had nothing but great experiences and treatment! Great staff and excellent service department, especially Alicia Chapman.. More

by VJEDWRDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 19, 2024

Dealership Rating
Employee Rating

Work is excellent. They keep you informed about the progress of the repair work. Everyone is courteous and helpful More

by WPITSSC2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

December 18, 2024

Dealership Rating
Employee Rating

Southern Ford is a dealership that prides itself on fairness, professionalism, and reliability. With transparent pricing, honest trade-in evaluations, and no hidden fees, customers can trust they’re ge More

by rodney.potter94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

December 18, 2024

Dealership Rating
Employee Rating

Loved my experience with Southern Ford, my truck was serviced in a timely fashion, I was notified about everything along the way by Alicia Chapman Jones, she is amazing. The pricing here was surprisingl More

by Daijonaecanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 15, 2024

Dealership Rating
Employee Rating

I like their use of technology to manage appointments and scheduling service for my vehicle. More

by NAVYNCRN2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 14, 2024

Dealership Rating
Employee Rating

It’s convenient for me to get my 2024 Lincoln serviced versus driving to Chesapeake. John, Edwin Warren and Alesha are knowledgeable, professional, helpful and pleasant to deal with. More

by DannyAmbrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, EDWIN WARREN

December 13, 2024

Dealership Rating
Employee Rating

Took my tire in, unscheduled, and they had it fixed and I was out in less than an hour. More

by Dwbridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 06, 2024

Dealership Rating
Employee Rating

Great friendly staff. Everything was explained to me before work was completed. Even ubered me home and back when they need the car longer. More

by 62kathyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

December 06, 2024

Dealership Rating
Employee Rating

I made an appointment for an oil change. I gave an approximate time when I could be there. When I arrived the service representative took my information and said they would get right to me. More

by tcsimojs01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN

December 06, 2024

Dealership Rating
Employee Rating

My experience with the staff was a pleasant one. I was informed about the issue and it was resolved the very next day. Thank you all for making sure my vehicle was fixed promptly. More

by bdkellam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
...
23
...

Dealership Inventory (377 Vehicles)

used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $55,964
2026 Ford Explorer
new
White Metallic exterior
Automatic
Four-wheel Drive
used 2024 Ford Expedition Max car, priced at $43,299
2024 Ford Expedition Max
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
used 2020 Ram 1500 car, priced at $28,116
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $42,509
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $38,342
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive