Alicia Chapman-Jones | Page 23
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
490 Reviews
Write a Review490 Reviews of Alicia Chapman-Jones
December 20, 2024
We have been purchasing vehicles from this location since 2005 and have had nothing but great experiences and treatment! Great staff and excellent service department, especially Alicia Chapman.. 2005 and have had nothing but great experiences and treatment! Great staff and excellent service department, especially Alicia Chapman.. More
December 18, 2024
Southern Ford is a dealership that prides itself on fairness, professionalism, and reliability. With transparent pricing, honest trade-in evaluations, and no hidden fees, customers can trust they’re ge fairness, professionalism, and reliability. With transparent pricing, honest trade-in evaluations, and no hidden fees, customers can trust they’re getting the best value. The team’s professionalism shines through their knowledge, courtesy, and dedication to creating a seamless car-buying and servicing experience. Southern Ford’s service department offers expert care, ensuring vehicles are maintained efficiently and with clear communication. Committed to the community, they prioritize customer satisfaction, making Southern Ford a trusted partner for all automotive needs. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS
December 18, 2024
Loved my experience with Southern Ford, my truck was serviced in a timely fashion, I was notified about everything along the way by Alicia Chapman Jones, she is amazing. The pricing here was surprisingl serviced in a timely fashion, I was notified about everything along the way by Alicia Chapman Jones, she is amazing. The pricing here was surprisingly, very affordable. I will only be coming here when it comes to my vehicle from now on & they filled up my tank. Thank you much More
December 14, 2024
It’s convenient for me to get my 2024 Lincoln serviced versus driving to Chesapeake. John, Edwin Warren and Alesha are knowledgeable, professional, helpful and pleasant to deal with. versus driving to Chesapeake. John, Edwin Warren and Alesha are knowledgeable, professional, helpful and pleasant to deal with. More
Other Employees Tagged: JON CONWAY, EDWIN WARREN
December 06, 2024
Great friendly staff. Everything was explained to me before work was completed. Even ubered me home and back when they need the car longer. Everything was explained to me before work was completed. Even ubered me home and back when they need the car longer. More
Other Employees Tagged: JON CONWAY
December 06, 2024
I made an appointment for an oil change. I gave an approximate time when I could be there. When I arrived the service representative took my information and said they would get right to me. I gave an approximate time when I could be there. When I arrived the service representative took my information and said they would get right to me. It didn't seem that it took too long for them to do the oil change. I was very happy with this service. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN
December 06, 2024
My experience with the staff was a pleasant one. I was informed about the issue and it was resolved the very next day. Thank you all for making sure my vehicle was fixed promptly. I was informed about the issue and it was resolved the very next day. Thank you all for making sure my vehicle was fixed promptly. More

