Alicia Chapman-Jones | Page 24

Very pleased with my service and the timely manner my issue where addressed. The staff was very professional and friendly and it feel great to get wonderful service. issue where addressed. The staff was very professional and friendly and it feel great to get wonderful service. More

by erickhobson Verified Customer Verified Customer

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Quick and easy, staff was welcoming and polite. Having directional signs could help with where to bring vehicles in at. Having directional signs could help with where to bring vehicles in at. More

by MEADEMANG Verified Customer Verified Customer

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Alicia was great and super sweet. Made the recall simple and convenient, especially being that I don’t live around here. Will definitely be back. Made the recall simple and convenient, especially being that I don’t live around here. Will definitely be back. More

by Maya Verified Customer Verified Customer

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Fast service, good explanation by the rep of what was required and the cost of the services. required and the cost of the services. More

by DSCHATT Verified Customer Verified Customer

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Front desk staff is kind, but I was dropped off by my scheduled Uber (when I dropped my vehicle for service, southern scheduled it) on the side of Jefferson 15 minutes from my destination, and had to wai scheduled Uber (when I dropped my vehicle for service, southern scheduled it) on the side of Jefferson 15 minutes from my destination, and had to wait for another ride to come get me. I missed a meeting for work and it was incredibly inconvenient. I understand things happen but that put a bad taste in my mouth. Prices for filters were absolutely insane, and I’ve already had to pay thousands for packages on the vehicle I didn’t even want but couldn’t refuse, so thank goodness they were included. Overpriced, but the staff is kind and easy to work with when scheduling. More

by Shelby.moore1201 Verified Customer Verified Customer

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Communication between the service department and myself was very good, they provided updates for my truck in a very timely manner. was very good, they provided updates for my truck in a very timely manner. More

by kyle.schwab21 Verified Customer Verified Customer

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Very knowledgeable and courtesy at the reception area. I was given options as to what was going to be done. I was given options as to what was going to be done. More

by aljodaynpt Verified Customer Verified Customer

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Very rude and not compliant with what needs to be done . damaged my car and would not fix it . damaged my car and would not fix it . More

by demitricbrown Verified Customer Verified Customer

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They do not prioritize appointment times even if you have a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to c a 7:30 appt this means they just hold your car hostage all day if not more days. They never reach out by the end of the day I almost always have to call them. When they identified a warranty part for faulty part I had to call them and track down their ordering of the part on my own. Unfortunately since they are in a densely populated area they do not have to attempt to be a good dealer they always have work More

by stijncos Verified Customer Verified Customer

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Great service, good pricing, and timely service. I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance r I had to take my vehicle to Southern Ford for front wiper stop working, and State Inspection. while there I had them take care of other maintenance recommendations. My appointment was at 8 am and I was out before 12 noon. More

by R.Johnson Verified Customer Verified Customer

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