Alicia Chapman-Jones | Page 26
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
490 Reviews
Write a Review490 Reviews of Alicia Chapman-Jones
November 07, 2024
They always handle my appointments and services on time. They are excellent communicators as well. They are very willing to work within my budget. They are excellent communicators as well. They are very willing to work within my budget. More
Other Employees Tagged: Eddie Marshall , EDWIN WARREN
November 06, 2024
I like my service rep, Ms Alicia. She was able to schedule me for the additional work needed for husband’s truck in a few weeks. Just wished that even with appt and coming in earlie She was able to schedule me for the additional work needed for husband’s truck in a few weeks. Just wished that even with appt and coming in earlier than appt time still took about an hour and a half to get truck back and leave. More
November 06, 2024
The service was great! I really love the pick up and drop off option and it helped me out that the car was dropped off at my work. All of the issues and services have been I really love the pick up and drop off option and it helped me out that the car was dropped off at my work. All of the issues and services have been completed and everything works great. More
Other Employees Tagged: Stephanie Spangler , MAURICE BENSTON, JON CONWAY
November 05, 2024
Had a tire rotation done. Took only an hour and was within my budget for it being completed. Took only an hour and was within my budget for it being completed. More
Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS
November 04, 2024
I can always count on fast, friendly service from this dealership. On my last maintenance appointment, the service tech saw that my tags had expired. She allowed me to go into my glove compartment and ret dealership. On my last maintenance appointment, the service tech saw that my tags had expired. She allowed me to go into my glove compartment and retrieve my new tags which I forgot to place on my plates. I added the new tags before my vehicle was taken in for service. I appreciated the heads-up from the tech regarding my expired tags. More
November 03, 2024
I didn’t know you guys offered pick up services which is so amazing to moms like me who work from home!!!! My dealer was great, he communicated with me throughout and everything went great! so amazing to moms like me who work from home!!!! My dealer was great, he communicated with me throughout and everything went great! More
Other Employees Tagged: JON CONWAY
October 28, 2024
Great service. Very helpful, friendly people working there. I always have a great experience there. Very helpful, friendly people working there. I always have a great experience there. More
Other Employees Tagged: Travae Pope, Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, Joe Jensen, EDWIN WARREN, QUERIDA WILLIAMS

