Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 26

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

November 08, 2024

Dealership Rating
Employee Rating

They are very professional and and good at their jobs. Alicia is a good service representative. More

by WHITEJ6311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 07, 2024

Dealership Rating
Employee Rating

They always handle my appointments and services on time. They are excellent communicators as well. They are very willing to work within my budget. More

by EIPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall , EDWIN WARREN

November 06, 2024

Dealership Rating
Employee Rating

I like my service rep, Ms Alicia. She was able to schedule me for the additional work needed for husband’s truck in a few weeks. Just wished that even with appt and coming in earlie More

by TWIN_PINAY
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

November 06, 2024

Dealership Rating
Employee Rating

The service was great! I really love the pick up and drop off option and it helped me out that the car was dropped off at my work. All of the issues and services have been More

by NICOLEDIGIOIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , MAURICE BENSTON, JON CONWAY

November 05, 2024

Dealership Rating
Employee Rating

Had a tire rotation done. Took only an hour and was within my budget for it being completed. More

by ceceliag0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

November 04, 2024

Dealership Rating
Employee Rating

I can always count on fast, friendly service from this dealership. On my last maintenance appointment, the service tech saw that my tags had expired. She allowed me to go into my glove compartment and ret More

by MDAVIS626
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

November 04, 2024

Dealership Rating
Employee Rating

The Service People Were Nice/ Friendly And Helpful. My Service Was Directly Meanful/Carefully Crafted! Thank U! More

by WALLEWFITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MAURICE BENSTON, JON CONWAY

November 03, 2024

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Employee Rating

Great experience! I will always buy vehicles and have them serviced here. The staff is friendly and always super helpful. More

by Sdward2016
Service Price Transparency
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Recommend Dealer
Yes

November 03, 2024

Dealership Rating
Employee Rating

I didn’t know you guys offered pick up services which is so amazing to moms like me who work from home!!!! My dealer was great, he communicated with me throughout and everything went great! More

by TRAVIA2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

October 28, 2024

Dealership Rating
Employee Rating

Great service. Very helpful, friendly people working there. I always have a great experience there. More

by greytim73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travae Pope, Eddie Marshall, Stephanie Spangler , MAURICE BENSTON, JON CONWAY, Jeff Dobson, Joe Jensen, EDWIN WARREN, QUERIDA WILLIAMS

Oct 30, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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