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Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 40

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

May 15, 2024

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Employee Rating

Ms. Alicia was very helpful and return calls & texts within the hour. I was very impressed More

by R. Collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

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May 16, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2024

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Employee Rating

Friendly service. Got me in and out very quickly. It was easy to make the appointment too. More

by AC79VA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 11, 2024

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Employee Rating

I can not write fifteen words about this dealership on this day in the merry month of May! More

by wsquared2019
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 11, 2024

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Employee Rating

Please park in front of or in driveway of the person house so that the neighbors don’t get upset More

by R2J4M6G8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, Patrick George, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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May 14, 2024

Southern Ford responded

We appreciate your 4-star rating!

May 10, 2024

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It was quick and easy. The waiting area was nice. Refreshments was available and stocked. More

by REYREYFLIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: DAKOTA BOOTH

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May 14, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 06, 2024

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Employee Rating

Stephanie and team were great. Highly recommend southern ford service department. Thorough and quick service. More

by STEFFIEROSE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

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May 08, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 06, 2024

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Employee Rating

Excellent service and very friendly atmosphere. Everything went right. Was treated exceptionally well. Would recommend More

by WARREN.EDWIN172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN

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May 08, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 05, 2024

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Employee Rating

Great team, providing great service! If you’re new to the area, or looking for a dealer, this should be your home for sales and service! More

by Not the GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

Report | Print
May 08, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 04, 2024

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Employee Rating

Service was great. Would like to get a message on what my premium maintenance plan covers in the next service. More

by benkirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 04, 2024

Dealership Rating
Employee Rating

I made a online appointment Southern Ford had a drop off option They did a state inspection oil change Great job Thanks More

by Xdrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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