Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 39

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

May 23, 2024

Dealership Rating
Employee Rating

They were very accommodating to get me in for an oil change on short notice More

by MONROE.DSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

May 24, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 23, 2024

Dealership Rating
Employee Rating

I purchased my 2019 Nissan Rogue from Lincoln Ford in 2020. Have returned there for routine maintenance and inspections regularly since then. I feel I got a good deal when buying my vehicle and have al More

by ritawade1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 22, 2024

Dealership Rating
Employee Rating

Nice service, nice people. Was kept informed from beginning to end.will spread the word. M More

by jewood10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 21, 2024

Dealership Rating
Employee Rating

Very nice people to deal with and completed oil change in Very shots time thanks More

by SIGNALROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

May 22, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 20, 2024

Dealership Rating
Employee Rating

Excellent service with a small amount of time spent at the dealership. The cost was very reasonable. More

by KJENKINS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 20, 2024

Dealership Rating
Employee Rating

I have used This Dealership for service since I’ve owned my Truck, and I have only had one Issue , too minor to mention, I’m satisfied with the quality of Work , and service personnel, More

by LOUJENN062124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: EDWIN WARREN

May 22, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 19, 2024

Dealership Rating
Employee Rating

Southern Ford is a very clean and friendly dealership. I had my vehicle in there for a state inspection. The staff was friendly and made sure I was taken care of. The waiting area is clean and spacious an More

by SACHUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

May 22, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 18, 2024

Dealership Rating
Employee Rating

I have taken my 2014 truck into Southern Ford now twice. Both times the "inspection" stated my wipers were good. The first time I specifically requested them to be replace because they streak the windshie More

by bmcfriberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2024

Southern Ford responded

"Bmcfriberg" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2024

Dealership Rating
Employee Rating

Alicia service advisor and my technician Dwayne are awesome and never met Jeff the service manager he was great to they took care of my issues in a timely manner very happy More

by ernest73autosports
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dobson

May 22, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 17, 2024

Dealership Rating
Employee Rating

I received excellent service from the team that worked with me for car they were very knowledgeable and I will be back for that great service again More

by wdiggs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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