Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 42

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

April 27, 2024

Dealership Rating
Employee Rating

Jon is very professional, courteous, and eager to determine my needs. He went to extra yard to ensure that all of my concerns were addressed and or corrected. Need more people I can in the workforce More

by REGGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , JON CONWAY

Apr 30, 2024

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 27, 2024

Dealership Rating
Employee Rating

Everyone there was courteous and friendly. The girls behind the counter were helpful finding a rental. I will return. More

by Larnold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 27, 2024

Dealership Rating
Employee Rating

Everyone there was friendly and helpful. We were very happy with the service, so much t hat we ordered a new truck. More

by DFERNALD
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

Apr 30, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 26, 2024

Dealership Rating
Employee Rating

John always goes over and above to take care of my family. John should be promoted and given a raise. More

by Jimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , JON CONWAY, Jeff Dobson

Apr 26, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 26, 2024

Dealership Rating
Employee Rating

Great service. On time and let me know exactly what was going on. Will be completing this service again with the team. More

by GABECOGSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 25, 2024

Dealership Rating
Employee Rating

Professional And courteous . The mechanics are top notch and honest. Good attitude and atmosphere. Thanks? More

by HAYWOOD642
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Apr 26, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2024

Dealership Rating
Employee Rating

Courteous and attentive. Took time to explain everything and kept checking on progress. Alisha was on top of everything. More

by LEARN.PLAY.ENJOY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 24, 2024

Dealership Rating
Employee Rating

I thought everything was fine. However I notice this morning that oil is leaking from my car. This is a bad leak. I will be calling first thing tomorrow for someone to fix the prob More

by MAXINEBREMBY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: EDWIN WARREN

Apr 24, 2024

Southern Ford responded

Maxine. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 23, 2024

Dealership Rating
Employee Rating

Great service please keep doing amazing work and continue what your doing thank you for helping me with my vehicle. More

by Jordi.jg8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 23, 2024

Dealership Rating
Employee Rating

Fast friendly service, Appointment was seen on time, was kept up-to-date on service performed. More

by BERKUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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