Alicia Chapman-Jones | Page 43
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
494 Reviews
Write a Review494 Reviews of Alicia Chapman-Jones
April 24, 2024
I thought everything was fine. However I notice this morning that oil is leaking from my car. This is a bad leak. I will be calling first thing tomorrow for someone to fix the prob However I notice this morning that oil is leaking from my car. This is a bad leak. I will be calling first thing tomorrow for someone to fix the problem. This is not acceptable. There was no leaks prior to the oil change. More
Other Employees Tagged: EDWIN WARREN
April 22, 2024
Great work. Friendly staff. I use them for all our vehicles including cars that are not Fords. Friendly staff. I use them for all our vehicles including cars that are not Fords. More
Other Employees Tagged: Stephanie Spangler , Jimmy
April 21, 2024
I am absolutely stunned that I made a 0900 appointment and was not able to be seen the same day at the very minimum. Four days later, my vehicle was returned to me just as dirty as it was when it was pick and was not able to be seen the same day at the very minimum. Four days later, my vehicle was returned to me just as dirty as it was when it was picked up. I have never ever had a service this inconsiderate in my entire adult life. Southern Ford should be ashamed that they even took as long as they did for the problem and returning the car in unacceptable, filthy manner. More
Other Employees Tagged: Yulia Conway, Gwen Chapman
April 20, 2024
Eddie and his team are always customer focused, and thorough in their work. We are constantly impressed with their friendly support! thorough in their work. We are constantly impressed with their friendly support! More
Other Employees Tagged: Eddie Marshall
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