Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 43

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

April 23, 2024

Dealership Rating
Employee Rating

Excellent response time and customer service. Not a bad thing I can say! Thank you! More

by lajay4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 22, 2024

Dealership Rating
Employee Rating

Courtesy and informed are my words for your personnel. I’m glad to return here for service. More

by DDHAGEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 22, 2024

Dealership Rating
Employee Rating

Great work. Friendly staff. I use them for all our vehicles including cars that are not Fords. More

by M Jensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , Jimmy

Apr 24, 2024

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 21, 2024

Dealership Rating
Employee Rating

I am absolutely stunned that I made a 0900 appointment and was not able to be seen the same day at the very minimum. Four days later, my vehicle was returned to me just as dirty as it was when it was pick More

by MACELANGSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Yulia Conway, Gwen Chapman

Apr 24, 2024

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 20, 2024

Dealership Rating
Employee Rating

Eddie and his team are always customer focused, and thorough in their work. We are constantly impressed with their friendly support! More

by kienlefred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall

Apr 24, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 19, 2024

Dealership Rating
Employee Rating

The service was timely, efficient and courteous. We were satisfied with our experience. Well done. More

by morrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 18, 2024

Dealership Rating
Employee Rating

All the people I have had contact with are very nice people to work with: More

by EGAYDEN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 18, 2024

Dealership Rating
Employee Rating

Alicia Chapman Jones took very good care of me. The service was accomplished in around an hour. AND this time the service tech affixed an oil change reminder sticker on the truck's windshield. More

by steve_g
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 18, 2024

Dealership Rating
Employee Rating

This place did a quick job. They had me come pick up my car while waiting for parts and got most done in one day. More

by PATGAT96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Apr 19, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 17, 2024

Dealership Rating
Employee Rating

No acknowledgement upon my arrival. But, eventually was greeted and told someone will be with me shortly. The wait for the service provided was not bad at all. Upon completion, when More

by SHARON MAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Southern Ford responded

Thank you for taking the time to provide us with this feedback, Sharon.

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