Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 45

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
482 Reviews
4.8

482 Reviews

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482 Reviews of Alicia Chapman-Jones

March 28, 2024

Dealership Rating
Employee Rating

This dealership service department is easy to communicate your issues with your vehicle and they are on point with the correct service your vehicle needs. More

by LAMECHBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2024

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 28, 2024

Dealership Rating
Employee Rating

Very clean very knowledgeable about the work to be done the work was completed in a timely manner More

by Fdio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Mar 28, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 26, 2024

Dealership Rating
Employee Rating

Southern Ford is a fantastic dealership, all their associates are friendly and great their customers with a smile More

by KRUNCHJB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2024

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 23, 2024

Dealership Rating
Employee Rating

Great communication via email and text messages. I was kept informed and updated on the status of my service regularly. More

by RRENEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2024

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 21, 2024

Dealership Rating
Employee Rating

Service was awesome all the way around and it was quicker than dropping off my car ! More

by DDCYNETHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Mar 21, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2024

Dealership Rating
Employee Rating

The service department personnel were very helpful and my vehicle was taken care of in a timely manner. Scheduling the service was very difficult as the platforms provided were difficult to use. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2024

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 16, 2024

Dealership Rating
Employee Rating

Always friendly and professional and always answered my questions I've been in the automotive field for over 40yrs and southern Ford is the best I've ever seen More

by Fredkirkirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2024

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 14, 2024

Dealership Rating
Employee Rating

I don’t do theses for this reason ! ! I hate the writing!! Y’all did good and I will be back More

by vonfries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Mar 14, 2024

Southern Ford responded

We appreciate your 5-star rating!

March 13, 2024

Dealership Rating
Employee Rating

The Dealership was outstanding. The mechanic replace my ABS sensor on my truck and the light is still on. I was charge for the services but the problem still exist. More

by DEACMILLS2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

Southern Ford responded

Feel free to revisit the dealership so one of our technicians can assist you with your ABS light. Thank you.

March 10, 2024

Dealership Rating
Employee Rating

I went in for a oil change and left with in a 2023 F-150 More

by DREACALDWELL48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Jensen, CIERA MOORER, Josh

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