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Alicia Chapman-Jones

Overview Reviews (494) Inventory (319)

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Alicia Chapman-Jones

Alicia Chapman-Jones | Page 46

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8

494 Reviews

Overview Reviews (494) Inventory (319)

4.8

494 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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494 Reviews of Alicia Chapman-Jones

March 31, 2024

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Employee Rating

Excellent customer service! Thank you very much getting the service done sooner than expected time. Thank you very much getting the service done sooner than expected time. More

by MEGBMC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 04, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 30, 2024

Dealership Rating

Employee Rating

They were very professional and courteous. I really appreciate the text updates as I waited. I really appreciate the text updates as I waited. More

by COREI1234

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 04, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 28, 2024

Dealership Rating

Employee Rating

This dealership service department is easy to communicate your issues with your vehicle and they are on point with the correct service your vehicle needs. your issues with your vehicle and they are on point with the correct service your vehicle needs. More

by LAMECHBRYANT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 28, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 28, 2024

Dealership Rating

Employee Rating

Very clean very knowledgeable about the work to be done the work was completed in a timely manner the work was completed in a timely manner More

by Fdio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Mar 28, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 26, 2024

Dealership Rating

Employee Rating

Southern Ford is a fantastic dealership, all their associates are friendly and great their customers with a smile associates are friendly and great their customers with a smile More

by KRUNCHJB1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 27, 2024 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 23, 2024

Dealership Rating

Employee Rating

Great communication via email and text messages. I was kept informed and updated on the status of my service regularly. I was kept informed and updated on the status of my service regularly. More

by RRENEHAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 26, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 21, 2024

Dealership Rating

Employee Rating

Service was awesome all the way around and it was quicker than dropping off my car ! than dropping off my car ! More

by DDCYNETHIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Stephanie Spangler

Mar 21, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2024

Dealership Rating

Employee Rating

The service department personnel were very helpful and my vehicle was taken care of in a timely manner. Scheduling the service was very difficult as the platforms provided were difficult to use. vehicle was taken care of in a timely manner. Scheduling the service was very difficult as the platforms provided were difficult to use. More

by Bill

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 19, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 16, 2024

Dealership Rating

Employee Rating

Always friendly and professional and always answered my questions I've been in the automotive field for over 40yrs and southern Ford is the best I've ever seen questions I've been in the automotive field for over 40yrs and southern Ford is the best I've ever seen More

by Fredkirkirt

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 19, 2024 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 14, 2024

Dealership Rating

Employee Rating

I don’t do theses for this reason ! ! I hate the writing!! Y’all did good and I will be back ! I hate the writing!! Y’all did good and I will be back More

by vonfries

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Mar 14, 2024 -

Southern Ford responded

We appreciate your 5-star rating!

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