Alicia Chapman-Jones | Page 48

Good customer service and they took care of my vehicle in a very timely manner and also gave good information about coolant concerns for my vehicle. a very timely manner and also gave good information about coolant concerns for my vehicle. More

by FDAVIS1958 Verified Customer Verified Customer

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Making the appointment was easy. The service department kept me informed with the satus of my car through text and car was ready earlier than expected. The service department kept me informed with the satus of my car through text and car was ready earlier than expected. More

by kimberly.davis2 Verified Customer Verified Customer

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Southern Ford group went out of their way to make sure I fully understood all my concerns or issues concerning my car…. fully understood all my concerns or issues concerning my car…. More

by ROXACART Verified Customer Verified Customer

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Great staff, and service was excellent Alicia Chapman Jones is a great service advisor. She helped me use the loyalty program. Jones is a great service advisor. She helped me use the loyalty program. More

by FOX1197 Verified Customer Verified Customer

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I scheduled appointment to have antenna replaced on my 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and nee 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and needed to be ordered. Obviously no communication between schedulet and service department. I was told that I should have called parts department for availability. Almost $1000.00 for repaired needed to schedule another appointment! I loved that car and it had very low mileage! No more! Traded it in for a Honda at another dealership. More

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A good job as usual. A little chilly in the waiting area. Very friendly people to deal with A little chilly in the waiting area. Very friendly people to deal with More

by dsadler1 Verified Customer Verified Customer

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This Ford dealership has just changed from Hall to Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. More

by BUZANDJEANETTE Verified Customer Verified Customer

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Alicia was great working the service on my Raptor. She kept me informed and has great customer service skills. Thank you! She kept me informed and has great customer service skills. Thank you! More

by Rob Whitaker Verified Customer Verified Customer

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Everybody is very polite and with your attitude to always serve customers I am very pleased with the service serve customers I am very pleased with the service More

by zunma1967 Verified Customer Verified Customer

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Service was excellent. I arrived on time for a 1015am appointment. I was greeted once I stepped out of my truck. The young lady got checked in and I had a set in custome I arrived on time for a 1015am appointment. I was greeted once I stepped out of my truck. The young lady got checked in and I had a set in customer lounge. With no more 30 to 45 minutes I was finished and on my way. More

by MLENNON1976 Verified Customer Verified Customer

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