Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 47

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
490 Reviews
4.8

490 Reviews

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490 Reviews of Alicia Chapman-Jones

March 09, 2024

Dealership Rating
Employee Rating

Southern Ford has excellent customer service and their service advisors are very friendly and treat the customers with respect More

by KRUNCHJB1
Recommend Dealer
Yes

March 08, 2024

Dealership Rating
Employee Rating

Fantastic people and especially vehicle service department. The mobile service team is a great idea. Very professional and attention to detail. More

by MARK.MEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

March 08, 2024

Dealership Rating
Employee Rating

They surprised me with cost I was thinking was a warranty item but I guess it wasn't More

by JABO23607
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY, Jeff Dobson, SCOTT MIKULEC

March 07, 2024

Dealership Rating
Employee Rating

A very excellent and professional job. wonderful attitude and great people! you can tell that they take pride in their work. More

by LVEGA.3712
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone , Patrick George, Joe Jensen, JARED STARK

March 02, 2024

Dealership Rating
Employee Rating

Southern Ford of Newport News took care of all my service hassles free. Great customer service and recommend them to anyone. Thanks and always a pleasure doing business with. Danette Green More

by GREENDANE50
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 01, 2024

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Employee Rating

Great service from beginning to end, everyone was friendly and professional. They knew what they were talking about and I felt like they were recommending the best thing for me, not just trying to up More

by Gearyjs72
Service Price Transparency
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Recommend Dealer
Yes

February 29, 2024

Dealership Rating
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Very good customer service. They explain all other needed repairs after oil change and tire rotation. And texted me when vehicle was ready for pick up. More

by ezjoewilson
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Calloway

February 28, 2024

Dealership Rating
Employee Rating

I'm very pleased with the service I will get every time my Explorer is in for service. The service team listen to me about what I want service for and on. The service I get from the service team I tell my More

by RICHSPRATIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JON CONWAY

February 28, 2024

Dealership Rating
Employee Rating

I waited to get my vehicle serviced and the wait was shorter than expected. They are very caring and the customer service I received was A plus! More

by HARVFL79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

February 27, 2024

Dealership Rating
Employee Rating

Everything was great, Called and got a appointment for a inspection and everything worked out great More

by RADCONY01
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

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