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Alicia Chapman-Jones
Alicia Chapman-Jones at Southern Ford

Alicia Chapman-Jones | Page 47

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
482 Reviews
4.8

482 Reviews

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482 Reviews of Alicia Chapman-Jones

February 28, 2024

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Employee Rating

I waited to get my vehicle serviced and the wait was shorter than expected. They are very caring and the customer service I received was A plus! More

by HARVFL79
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

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February 27, 2024

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Employee Rating

Everything was great, Called and got a appointment for a inspection and everything worked out great More

by RADCONY01
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Service Time
Service Communication
Recommend Dealer
Yes
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February 23, 2024

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Employee Rating

The dealership took good care of my truck and kept me informed throughout the entire process. Thanks Alicia for taking care of my vehicle. More

by KSALMON302
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Workmanship
Service Time
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Recommend Dealer
Yes
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February 22, 2024

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Mr. Conway & Southern Ford have taken very good care of my truck since I purchased it from them in 2023. More

by cager5505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manny Patel, Stephanie Spangler , SAM BELL, DAKOTA BOOTH, JON CONWAY, Jeff Dobson, SCOTT MIKULEC, ROBERT MUIR, EDWIN WARREN

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Feb 22, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 20, 2024

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Employee Rating

Great service, I will continue to bring my vehicles in for service and inspections in the future More

by WGHARKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

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Feb 20, 2024

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

November 09, 2023

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Employee Rating

It was a pleasant experience for me at Southern Ford service. I was pleasantly surprised by how little time I spent waiting for my vehicle. The staff was very helpful and pleasant. More

by Richard Williams
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ALLEN HARTMAN

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November 07, 2023

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Employee Rating

Easy. Nice waiting area. Prompt turnaround. Will use again. That’s all I have to say! More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I honestly have no clue who I worked with. But who ever it was was great.

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Nov 07, 2023

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 07, 2023

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Employee Rating

Great work they did on my car. Very professional staff and clean environment and friendly. More

by emack_48197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, ALLEN HARTMAN, SCOTT MIKULEC, QUERIDA WILLIAMS

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November 04, 2023

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This dealership will work very hard to get you approved on any vehicle and make it happen, trust and believe, and service will make sure you’re taking care of in a very fast way… More

by dj KrAzY KrAz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, ALLEN HARTMAN, Joe Jensen, SCOTT MIKULEC, BYRON REESE, QUERIDA WILLIAMS, Gabriel

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Nov 06, 2023

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 04, 2023

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Employee Rating

The staff is efficient, friendly, and always goes the extra mile to ensure my vehicle is in great shape! More

by antiqua3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2023

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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