Thomas Maxfield

Excellent customer service by David Santos. He goes above and beyond. Making an appointment is easy with prompt availability. The waiting room is always clean, comfortable and equipped with wor He goes above and beyond. Making an appointment is easy with prompt availability. The waiting room is always clean, comfortable and equipped with work space and charging ports and coffee. More

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It is always great working with Tom Maxfield. He is very attentive and helpful, answering any and all questions and making the entire servicing process as easy as possible. He is very attentive and helpful, answering any and all questions and making the entire servicing process as easy as possible. More

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I have been servicing my 2017 MDX @ AOW since it was 2 years old and have NEVER had an unpleasant experience. Ease of making appointments, thorough explanations of services recommended, pricing, projected years old and have NEVER had an unpleasant experience. Ease of making appointments, thorough explanations of services recommended, pricing, projected wait time to completion, you name a category, AOW gets 5 stars across the board. More

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Tom Maxfield service advisor: the most amazing well knowledgeable service advisor I have dealt with. I just recently switched dealerships cause my last one was iffy!!! so my first experience dealing w knowledgeable service advisor I have dealt with. I just recently switched dealerships cause my last one was iffy!!! so my first experience dealing with Tom. I explained exactly what my vehicle been through. He went over and beyond to look up everything that was done with my vehicle history & make sure everything wuz up-to-date with a worry-free waiting experience kept me up-to-date on everything done on my vehicle, including video which I never seen in my life, amazing !!! most amazing experience ever I highly recommend servicing your vehicle at this dealership. My last dealership was horrible. They perform services that they never performed.. at the other dealership.. which tom maxfeild corrected everything.. from the moment I pulled up to the valet drivers had me at comfort and ease about my vehicle being there. Make sure they documented the whole vehicle. video footage front end to rear end so if any damages occur, they have record which really put me at ease and I felt safe and worry free, The whole staff is very well knowledgeable. Everyone made sure my vehicle was safe and service correctly from the moment I stepped in. Can’t wait to be back for more services thank you guys. Sincerely. Anthony s. More

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Very helpful and knowledgeable advisors. 15 minute walk from the train (they can pick you up, if called, apparently). A bit weird to have a credit card surcharge, though. 15 minute walk from the train (they can pick you up, if called, apparently). A bit weird to have a credit card surcharge, though. More

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I just went to Acura of Westchester yesterday and had an amazing experience at the dealership that truly exceeded my expectations from start to finish. From the moment I walked in, Brianna greeted me warmly amazing experience at the dealership that truly exceeded my expectations from start to finish. From the moment I walked in, Brianna greeted me warmly and made me feel comfortable—there was no pressure, just genuine interest in helping me find the right vehicle. I previously had leased Acuras before, but after having my kids I needed to switch to a minivan to meet our families’ needs. Now that my kids are older we were ready to downsize and go back to Acura. Brianna was incredibly knowledgeable and took the time to understand exactly what I was looking for. She answered all of my questions with patience and honesty, and I never felt rushed or pushed into making a decision. What really stood out was her transparency throughout the process—pricing, financing options, and vehicle details were all clearly explained. I was confident in my choice before moving forward. Once I decided on the 2026 MDX the paperwork process was surprisingly quick and hassle-free. The finance team worked hard to secure a great deal, and everything was handled professionally. Overall, Acura of Westchester and Brianna set a high standard for customer service. Brianna’s attention to detail, friendly approach, and commitment to making the experience enjoyable made all the difference. I would highly recommend them to anyone looking for an stress-free and dependable car-buying experience. I am so happy and excited to be part of the Acura family again! More

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Brianna #1 in getting things done - finding favorite car and delivering as promised at good value. Sammy is an artist in making sure car is perfect and transferring old to new . and delivering as promised at good value. Sammy is an artist in making sure car is perfect and transferring old to new . More

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Brianna is always extremely helpful everytime we go she knows what I like and always goes above and beyond. It’s always a pleasure visting the dealership I’ve been going to Acura of Westchester for over 20 knows what I like and always goes above and beyond. It’s always a pleasure visting the dealership I’ve been going to Acura of Westchester for over 20 years. Brianna knows her clientel and maker the experience seamless More

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Sales personnel are great also the services is exceptional. It so easy to get an appointment to fit my schedule. exceptional. It so easy to get an appointment to fit my schedule. More

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Always try to resolve my concerns in a timely manner! My service person has been Tom M. for over a decade, but David is great also. And my sales person is Brianna T. And she is Ah-mazin’!!!!!! I’m on my My service person has been Tom M. for over a decade, but David is great also. And my sales person is Brianna T. And she is Ah-mazin’!!!!!! I’m on my 5th Acura!!! More

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