Alicia Holden

Top notch . From sales dept, to parts, to the service dept. Wouldn't go anywhere else. I've purchased several vehicles from Mike Murphy's in my life.They're bee From sales dept, to parts, to the service dept. Wouldn't go anywhere else. I've purchased several vehicles from Mike Murphy's in my life.They're been around for 40 years in the same town,even the same place! That certainly shows they're great. More

Helpful 0

Report | Print

Great nice courteous service. Thanks for the nice truck. Nathan is very helpful from start to finish. Thanks for the nice truck. Nathan is very helpful from start to finish. More

Helpful 0

Report | Print

I like Doug Hall as a sales person he found what I want that I could afford! that I could afford! More

Helpful 0

Report | Print

The dealership is great I would recommend it. Drew was a great person to work with!!!! I'm definitely will be back. Alicia Holden was great to work with as well!!!! Drew was a great person to work with!!!! I'm definitely will be back. Alicia Holden was great to work with as well!!!! More

Helpful 0

Report | Print

They were fantastic! I appreciate the process and the way they explained! Great people to work with especially since it’s my first car! Most definitely will recommend oth I appreciate the process and the way they explained! Great people to work with especially since it’s my first car! Most definitely will recommend others and I will be back to purchase another car soon! More

Helpful 0

Report | Print

Always professional and courteous, went above and beyond for me and that is just one of many reasons I will keep going back. for me and that is just one of many reasons I will keep going back. More

Helpful 0

Report | Print

Very helpful and accommodating. Worked with us to get the vehicle we were looking for and they made the process run smoothly. Worked with us to get the vehicle we were looking for and they made the process run smoothly. More

Helpful 0

Report | Print

For a first time vehicle buyer, the staff was absolutely fantastic. They made the process so simple and stress free. fantastic. They made the process so simple and stress free. More

Helpful 0

Report | Print

This started out as being a good dealership to work with, until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no until the missed details and issues were noticed. There was a chip in the windshield that was supposed to be fixed but wasn't. At first I thought no big deal, I'll swing by a glass place and have that taken care of. Last I knew that was only $50-$80. Well, it's $180 anymore, so Mike Murphy Ford should have really taken care of that. I also pretty quickly noticed the top of the windows that sit in the window channel wasn't cleaned either. I figured no big deal, their detailers probably just aren't that good. Then I noticed they didn't clean around the fuel fill, didn't clean the marker off the back seat, that there's gunk right at the base of the turn signal arm, my daughter noticed the gunk in the rear cup holders, and there's gunk on top of the rear seat. It seems they don't detail under the hood anymore either, as evident by the thick dirt all over the engine bay. I did get the new tires I asked for, but they were not balanced well. There's a tire vibration that kicks in at 65mph and is well felt at about 70mph. I've had enough vehicles over the years to know what a tire out of balance feels like. That alone, no big deal. Good techs are hard to find anymore. Some of these things being smaller issues all presented as no big deal, but when I saw the dirt all over everything under the hood enough was enough and I called them. Getting ahold of someone just by calling was a voicemail expedition, but they did call me back fairly quickly. I was told by Anthony that they don't detail under the hood. They wanted me to take it back over so they can rebalance the tires, and we found pretty much immediately was about the only time that worked well between us. So, this single father gathers up his kids to get over there, only to get a call along the way stating I'll have to make an appointment. They do want to take care of the tire balancing and get the windshield fixed, but at this point is it worth my time to have to load up kids, take time out of my day, and wait around for them to take care of what should have been taken care of before I picked the vehicle up? I suppose time will tell. So in summary, this started out as a good experience until the missed items and issues started creeping up. Under the hood being covered in dirt was the last straw to where I felt they needed to know what's going on here. I'm not fond of the fact that I, a single father of two, could easily spend $500 in the first few hundred miles taking care of items that should have already been taken care of. Windshield being fixed, $180. Tires balanced at a reputable shop, $175. A real detail being done that isn't just a mild cleaning, $150. In short, Mike Murphy Ford now appears like any other dealer. Look over everything to ensure all the normal stuff is done at the time of sale, and get everything in writing. Sure, I'm in a place in my life where all of this isn't that big of an issue for me, but the last thing I want to do with a new to me vehicle is have to spend time and money taking care of issues the dealership should have taken care of in the first place. More

Helpful 0

Report | Print

Super friendly professional and welcoming. Alicia was awesome and getting the best deal on financing. Kevin is simply OUTSTANDING!! I will definitely be going back for my next purchase. Alicia was awesome and getting the best deal on financing. Kevin is simply OUTSTANDING!! I will definitely be going back for my next purchase. More

Helpful 0

Report | Print