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Alicia Love
Alicia Love at Russ Darrow Honda

Alicia Love

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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5.0
11 Reviews
5.0

11 Reviews

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11 Reviews of Alicia Love

April 10, 2026

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Employee Rating

It is very Easy to schedule service. Alicia was very quick and helpful. I will be back. More

by SERRANJ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2026

Russ Darrow Honda responded

Thank you for highlighting how easy it was to schedule your Honda CR-V service. Alicia will be pleased to hear her quick and helpful support made a difference. We look forward to welcoming you back soon. George Matthews george.matthews@russdarrow.com

March 31, 2026

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Did a great job taking my car in and getting the work done on a very timely basis. More

by dwartinbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Mar 31, 2026

Russ Darrow Honda responded

We’re glad to hear we handled service on your Honda so promptly. Thank you for sharing your positive experience with us. We look forward to caring for your vehicle again. George Matthews george.matthews@russdarrow.com

March 28, 2026

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It was smooth & Alicia was very detailed & informational Chill, quick, informative, expensive, smooth More

by Sher Lee
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Mar 28, 2026

Russ Darrow Honda responded

Thank you for sharing your positive experience with your Honda HR-V service. We’re glad Alicia provided clear, detailed information and that the process was smooth and efficient. We appreciate your feedback on pricing and your confidence in our team. George Matthews george.matthews@russdarrow.com

March 25, 2026

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Alicia was the consummate professional. Great work and I look forward to working with their service department in the future. More

by DMCWILLIAMS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2026

Russ Darrow Honda responded

Thanks for sharing your experience with Alicia. We’re happy she could provide professional service on your Acura RDX. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

March 24, 2026

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It took a while to be greeted but the facility was nice and pretty quiet More

by Cjones3308
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2026

Russ Darrow Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

March 24, 2026

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Took may vehicle in for a simple oil change and when I got home my engine was smoking. The mechanic forgot to put the oil fill cap back on, so oil sprayed all over the top of my engine and saturated the More

by Marco Zach
Workmanship
Recommend Dealer
No
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Mar 27, 2026

Russ Darrow Honda responded

Zach, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

Mar 27, 2026

Russ Darrow Honda responded

Zach, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

March 21, 2026

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Employee Rating

I was treated very respectfully by the dealership. I plan on coming back in the future for more service. More

by cookie8581
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Mar 21, 2026

Russ Darrow Honda responded

Thank you for trusting us with your Honda Civic service. We’re delighted you felt respected during your visit and look forward to assisting you again. George Matthews george.matthews@russdarrow.com

March 13, 2026

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Always a good level of service at this dealer shop, the service is always excellent, they explain what was done and send a video of the service. More

by Bigced14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Russ Darrow Honda responded

It’s great to know our service department’s clear explanations and videos are helpful for your Honda CR-V. Alicia is glad to hear you consistently receive excellent care. We appreciate your continued trust in our team. George Matthews george.matthews@russdarrow.com

March 11, 2026

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Employee Rating

I love the videos they send while I was waiting bravo for doing that Alicia was very kind and explained everything, loved that thry washed my vehicle More

by Ren23two
Recommend Dealer
Yes

Other Employees Tagged: Alicia Love

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Mar 11, 2026

Russ Darrow Honda responded

It’s great to hear the service videos made your wait more convenient. Alicia will be thrilled that her clear explanations stood out, and we’re glad the vehicle wash capped off your visit. Feel free to stop by anytime for your Acura. George Matthews george.matthews@russdarrow.com

March 11, 2026

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Employee Rating

My issue was taken care of, communication was great. I really appreciated Alicia handling contact related to my warranty for payment, I didn't have to jump through any hoops as it was just handled. More

by lukedoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 11, 2026

Russ Darrow Honda responded

It’s wonderful to hear Alicia sorted your warranty payment so smoothly and kept communication clear. We appreciate you trusting us with your Honda CR-V Hybrid, and we’re here if you need anything else. George Matthews george.matthews@russdarrow.com

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