Allen Belcher | Page 35

Excellent Experience! We Recently Purchased a CLA 250 4-matic and we are astonished by the performance of the staff. Asher has been available to answer any and all of our q We Recently Purchased a CLA 250 4-matic and we are astonished by the performance of the staff. Asher has been available to answer any and all of our questions regarding the vehicle and any other business we would like to take care of! More

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Excellence in every aspect of our experience! My husband and I were looking for a 2016 550S class coupe. Brian and his team (Jeff O'Dell, Michael Heron and Allen Belcher and the team who readied My husband and I were looking for a 2016 550S class coupe. Brian and his team (Jeff O'Dell, Michael Heron and Allen Belcher and the team who readied our car to drive off the lot) did a tremendous job in helping us find and purchase precisely the right car for us. We recommend Brian and his entire team to anyone who is looking for a car and who is looking for transparency and honesty in all aspects of the experience. We were extremely pleased with their professionalism and expertise and will come back again. More

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Awesome Service!! Asher's customer service was AWESOME!!! He is very knowledgeable about the Mercedes-Benz. He delivered my new SUV as well as took the time to go over Asher's customer service was AWESOME!!! He is very knowledgeable about the Mercedes-Benz. He delivered my new SUV as well as took the time to go over how everything works! Thank you for making the process of getting a new SUV a great experience! More

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"Steven Johnson - A Visionary that is Customer Focused" Wow! What a great buying experience....Steve was 100% on the mark with meeting my every need and seeing that any and all my questions were answered! I Wow! What a great buying experience....Steve was 100% on the mark with meeting my every need and seeing that any and all my questions were answered! I am a convert to Mercedes-Benz and had NO idea what I was missing. Steve was there for me during my entire journey towards the purchase of my 2018 Mercedes. There was no aspect of my indoctrination into the world of Mercedes-Benz that wasn't covered. When I departed the dealership, I felt as if I have been a Mercedes owner for years - that is how well Steve and the Annapolis Mercedes-Benz team covered the key vehicle information that I needed in-order to be a successful owner. This includes assisting me with getting set up on "Mercedes-me," the owner account, as well as vehicle and owner interface system accessible from my IPhone. Bottomline: A stellar performance by a people/customer 1st focused individual in Steve, and un-paralleled support/collaboration among a cast of stars at Annapolis Mercedes-Benz. More

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Unexpected New Car We had just stopped to look, my current car was 8 years old and we were just thinking about replacing it. Asher showed us the E 300 on the floor and g We had just stopped to look, my current car was 8 years old and we were just thinking about replacing it. Asher showed us the E 300 on the floor and gave us the time to explore some of the other models on our own. Asher took us on a test drive. I am not the most confident driver, but he talked me through the drive, giving me prompts to step on the gas and see the response of the car. He was very considerate and made the drive a pleasant experience, not too mention it is a fun car to drive. After my husband drove the E 300 we went back to the show room to discuss price. As I noted before were were not really thinking that morning that we would buy a car so soon. Asher explained all of the options, we looked through inventories in the area and found a car with most of what we wanted. Asher graciously treated us to lunch while they worked out a deal with another dealer for the car that fit our requirements. After coming to terms on price. I couldn't believe it when we headed home, knowing we would be picking up a new car in the next few days. The day we picked up the car Asher spent a lot of time with me going over the features of the car, WOW have things changed since my last car purchase. There was a lot to learn. Asher carefully explained all the the finance options. After confirming the terms that worked best for us, we were off to Allen's office to finalize the financials and we were headed home. We had a little glitch with the hood sensor, and headed back to the show room. It was Asher's day off but he went out with my husband to try and reproduce the issue, then they stopped at the maintenance location and resolved the issue. I cannot speak highly enough about the professional way we were treated, making sure the Mercedes-Benz of Annapolis, and Asher particularly will be the first place we stop when it is time for a new car. More

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Always accommodating and very customer oriented They did everything possible to provide the vehicle that I ordered. It was a special order and they drove to the port to retrieve it off of the ship w They did everything possible to provide the vehicle that I ordered. It was a special order and they drove to the port to retrieve it off of the ship within two days of arrival. Since there were 1100 cars on the ship, the normal wait would have been 10-14 days.I was able to take delivery within 3 hours after arrival at the dealer. More

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Awesome, Awesome, Awesome! I purchased several Mercedes from Silver Spring over the years and did not receive half of the service that I received at Annapolis. Not only were the I purchased several Mercedes from Silver Spring over the years and did not receive half of the service that I received at Annapolis. Not only were the features of my car explained but there were several personal touches that Asher embedded into my experience. Asher was professional, trustworthy, and knowledgeable. Great Job Asher! More

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Sales/service experiences are big reasons why I buy Mercedes Service staff knows you by name very quickly and are unfailingly pleasant. The answer to the majority of issues is, "No problem," and the response is Service staff knows you by name very quickly and are unfailingly pleasant. The answer to the majority of issues is, "No problem," and the response is rapid if not instant. Work is completed correctly the first go round and completed on time. And I'm a big fan of free car washes and snacks. In short, doing business with this dealership is so good that I really wouldn't even consider going elsewhere for service, and I start here for sales. Very, very highly recommended. Dr Terrence W Dunlop More

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Outstanding very low pressure extremely friendly. It was a stress free shopping experience. Asher immediately made us feel welcome and comfortable. His knowledge of the vehicle and how he related it t It was a stress free shopping experience. Asher immediately made us feel welcome and comfortable. His knowledge of the vehicle and how he related it to us was easy to follow and put into practice. Manegment should be very happy with all the personal we came in contact with. Thank you and I look forward to doing business together with you in the furtive. More

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"Derek is professional, and finds the right car for you" This is the best Mercedes Benz dealership period. The entire staff is professional, courteous, and makes you feel welcome every time you step into the This is the best Mercedes Benz dealership period. The entire staff is professional, courteous, and makes you feel welcome every time you step into the dealership. More

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