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Allen Gooch
Allen Gooch at Bob Rohrman Kia

Allen Gooch

General Manager

Bob Rohrman Kia

701 Sagamore Pkwy S
Lafayette, IN 47905

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10 Reviews
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10 Reviews

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10 Reviews of Allen Gooch

February 23, 2023

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Employee Rating

Friendly, super great Service. Preston was fantastic!!! They go above and beyond to make the customer happy! More

by WANDAW111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frankie Sanders, Rob Jones, Josh Gray, Russell Corcoran , Austin Brown, Kayla Enrico

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Feb 26, 2023

Bob Rohrman Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Kia.

January 09, 2023

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Employee Rating

Friendly people. ..excellent experience and wonderful customer service. Staff is truly awesome, they listen and try to help in all possible ways to gain your busines More

by ssherkawi
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hertz, Josh Gray, Russell Corcoran

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Jan 09, 2023

Bob Rohrman Kia responded

Thanks for your feedback on your recent visit to Bob Rohrman Kia. It's great to hear that we were able to assist you and that you had such a positive experience!

December 31, 2022

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Employee Rating

They had wonderful customer service. And they were very thorough when it came to explaining all the warrantees. They were very helpful More

by CORCORANROSE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hertz, Logan Vandeveer, Luke Rohrman, Rob Jones, Josh Gray, Russell Corcoran , Brendan Medbourn

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Jan 02, 2023

Bob Rohrman Kia responded

Rose, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 31, 2022

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Employee Rating

Great group of people to work with, and they were able to find what I wanted. More

by SCARLETTPERRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Autumn in finance

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Jan 02, 2023

Bob Rohrman Kia responded

Scarlett, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Allen and Autumn met your expectations. Thank you again for choosing Bob Rohrman Kia, we look forward to having you as one of our valued customers for many more years to come!

December 17, 2022

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Employee Rating

The dealership ordered the part right away for my vehicle and when it came in two days later they got me right in for repair! Really appreciate the great service. More

by lexid1998
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Walters, David Scantlin , Kayla Enrico

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Dec 18, 2022

Bob Rohrman Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 03, 2022

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Employee Rating

Bob Rohrman Kia did an excellent job. They were efficient and friendly. They were able address the issue with my vehicle and get it back to me and a timely manner. More

by JDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Sanders, Patrick Hertz, Luke Rohrman, Rob Jones , Austin Brown, Kayla Enrico, Matt Mailloux, Matthew Yero

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Dec 05, 2022

Bob Rohrman Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 29, 2022

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Employee Rating

Not up front and honest, said it was being looked at; it was not. Fees are MUCH higher than they should/could be (and were elsewhere!) Just be transparent. NOT trustworthy!! More

by dawnschwarz85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Hertz, Luke Rohrman, Rob Jones, Josh Gray , Kayla Enrico

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Dec 03, 2022

Bob Rohrman Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Dawn, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 03, 2022

dawnschwarz85 responded

You had days and days to “turn things around” and make them right while you had our vehicle. It was a clear choice you made to contribute to be deceitful. Since our vehicle was in your service department, you have all the personal information. Your manager basically threw our keys at us and turned and walked away. There’s been no contact since.

September 09, 2022

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I thought they done a great job, helping me to find a the vehicle I wanted. Was able to keep my payments close to what I said. It is also my 4th soul, I love it. Get so many compliments on it. Had it service More

by JBNM74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Jones, Russell Corcoran, David Scantlin , Kayla Enrico, Matt Mailloux

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Sep 09, 2022

Bob Rohrman Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2022

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Employee Rating

Very professional and made the car buying process enjoyable. We will be back in a few years to get another. More

by A.ABEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Gray, Russell Corcoran

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Aug 18, 2022

Bob Rohrman Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Kia.

June 25, 2022

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Employee Rating

Salesman was awesome, car was great and the price was perfect. will recommend Bob Rohrman KIA to all my friends. More

by PATRICK.CONOVER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brendan Medbourn

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Jun 27, 2022

Bob Rohrman Kia responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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