Allison Gilliland

Communication was terrible no consideration for the customer. The Communication between workers doesn't work at all. Not on the same page. I been there 3 times to pick my vehicle up after I was told it customer. The Communication between workers doesn't work at all. Not on the same page. I been there 3 times to pick my vehicle up after I was told it was ready. It wasn't several times. Its been over 2 weeks. This place has wasted so much of my time. More

by Platinuim Gorilla Verified Customer Verified Customer

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Excellent customer service and very friendly staff. Everyone was ready, willing and able to listen to the issues and resolve them. Highly recommend Hollywood Jeep. Everyone was ready, willing and able to listen to the issues and resolve them. Highly recommend Hollywood Jeep. More

by Ozzie Verified Customer Verified Customer

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So good. So nice. Me come back again for sho. Best Jeep dealer in Hollywood on 441 between Taft and Sheridan without question. So nice. Me come back again for sho. Best Jeep dealer in Hollywood on 441 between Taft and Sheridan without question. More

by sean.florence Verified Customer Verified Customer

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It was very hard to get in touch with an actual person, seemed like everything was automated. When I did reach someone they didn’t seem to know about my vehicle. I was initially told that my vehicle could seemed like everything was automated. When I did reach someone they didn’t seem to know about my vehicle. I was initially told that my vehicle could be diagnosed the same day I dropped it off and then later that day some one would call me. No one ever called. When I called at the end of the day I was told that they could not look at my vehicle that day because they were short staffed. It would be 3-5 days. I then asked if there was any way we could be put into the system as an emergency since we are not from that area and our car had broken down ( we had it towed there). Our service advisor told me that she would check with the manager and get back to me. I again never received a call so I called again and this time the service advisor got very rude with me. She was annoyed that I was asking for updates and asking if she had spoken to the manager. Stacy-Ann was our service advisor. After the last conversation I decided to have my vehicle towed elsewhere since it seemed my business was not wanted. More

by klsimmons15@yahoo.com Verified Customer Verified Customer

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My experience with my service advisor was overall okay. We did run into a few bumps along the way, and there were moments I felt things could have gone smoother. However, I do appreciate that in the end he We did run into a few bumps along the way, and there were moments I felt things could have gone smoother. However, I do appreciate that in the end he made sure to deliver on what was promised and got everything taken care of. His effort to see things through made a difference, and I left satisfied with the final outcome More

by Sabrily0625 Verified Customer Verified Customer

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Service was great. Neyma made sure I understood everything and kept me updated on my car. Neyma made sure I understood everything and kept me updated on my car. More

by Brianna Young Verified Customer Verified Customer

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Excellent servIce and follow up to customers. Car was ready same day and no waiting . Car was ready same day and no waiting . More

by julior.bermudez Verified Customer Verified Customer

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My car has a shaking problem since I bought it but the team always try to help me and give me a great service to find a solution team always try to help me and give me a great service to find a solution More

by lisbetovarh Verified Customer Verified Customer

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I recently brought my Jeep Cherokee in for servicing and had the pleasure of working with Neyma. From start to finish, she made the entire process smooth and stress-free. Neyma was welcoming, professional, had the pleasure of working with Neyma. From start to finish, she made the entire process smooth and stress-free. Neyma was welcoming, professional, and took the time to clearly explain the service details and timeline. She kept me updated throughout the day so I never felt out of the loop, and she went above and beyond to make sure everything was handled properly. It’s rare to find someone who combines knowledge, efficiency, and genuine care for customers the way Neyma does. Because of her outstanding service, I feel confident about bringing my Jeep back here for future maintenance. Thank you, Neyma, for making what could have been a chore into a positive experience! More

by Natasha B. Verified Customer Verified Customer

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This was the worst experience I've ever had with a business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had business. They'll damage your car, disrespect you and refuse to even try to make things right. They should be shut down. They sold me a car that had a faulty evaporator, said it would be a quick and easy fix. They had my car for 6 weeks and damaged my dashboard in the process of "fixing" it. When they told me it was ready to pick up, the car wasn't even put together properly. The cover on the airbag was broken and hanging off. They attempted to zip tie it back together right in front of me. The steering column wasn't properly tightened down and the shaft was grinding. If we didn't notice it, it could've led to a dangerous situation and a lawsuit. This dealership doesn't care about safety, customers, integrity or anything but screwing people over for money. Avoid them at all cost. Every single person we dealt with there was absolutely horrible. Except the cashiers. More

by COURT.HEATHER1 Verified Customer Verified Customer

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