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Alon Katende
336 Reviews
Started off as a Volvo Technician in 2004. In 2005 I joined the Paul’s Volvo Sales team as a Master Salesperson till August 2019. Joined Smythe Volvo in September 2019. My 14 years of Sales Experience have taught me to listen more to the customers’ needs and then answer these needs directly. As a product of Dale Carnegie training, winning friends & influencing people is a core concept of my Sales process. Understanding my customer’s point of view helps me to answer their vehicle needs/wants effectively.
Read moreDealership Experience
7 yrs, 2 mos
Industry Experience
21 yrs, 7 mos
Languages Spoken
English
336 Reviews
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336 Reviews of Alon Katende
October 18, 2021
Alon is amazing and will only work with him in the future. Made the buying experience painless and really listened to me regarding what was important to my wife and I. future. Made the buying experience painless and really listened to me regarding what was important to my wife and I. More
by kevinricher8
Other Employees Tagged: Henry Padilla Jr, Val Pereira
October 13, 2021
I had a great experience from start to finish at Smythe Volvo. Alon was FANTASTIC - extremely knowledgeable and attentive. The whole team, Alon, Rob and Francine, made the process seamless and I love my n Volvo. Alon was FANTASTIC - extremely knowledgeable and attentive. The whole team, Alon, Rob and Francine, made the process seamless and I love my new car. I highly recommend this dealership! More
by Jen R.
Other Employees Tagged: Francine O'Donnell, Rob Steiman
October 11, 2021
I am very happy with my new Volvo Xc60 . Alon was very I am very happy with my new Volvo Xc60 . Alon was very knowledgeable and Helpful with picking it out I am very happy with my new Volvo Xc60 . Alon was very knowledgeable and Helpful with picking it out More
by briangcallahan
Other Employees Tagged: Paul Leary , Henry Padilla Jr
October 08, 2021
I had the pleasure of working with Tom Coward for my first service at Smythe Volvo. After damaging a tire 1 month into ownership of a used 2016 XC90, Smythe assessed the damage, ordered a replacement t first service at Smythe Volvo. After damaging a tire 1 month into ownership of a used 2016 XC90, Smythe assessed the damage, ordered a replacement to match my other tires (which are aftermarket tires) without trying to upsell or push their own tires on me. They then installed the new tire, all without any cost to me since I have the Wheel and Tire Protection Plan. No hidden fees or surprises. Tom guided me through the process with compassion, professionalism, and honesty. I spoke with him several times on the phone, and had to come twice to the dealership, and each interaction was pleasant and transparent. I live almost an hour from Smythe Volvo, but my experience buying the car (from Alon Katende, who was great!) was so amazing I figured to give the service department a try as well. I couldn't be happier. I'll be making the long drive every time I need service in the future. I can't say enough about how unique the experience of buying and owning a car from Smythe Volvo has been. Being a family owned dealership trickles down from the owner all the way down, which makes you feel like extended family when you're here. After talking with several employees during my visits there, they all said how happy they are to be working there. It really shows in how they treat their customers. I also noticed how highly they speak about each other. You get a sense of true teamwork. They really broke the mold with this place... a dealership that is honest and genuine. More
by johnrake
Other Employees Tagged: Tom Coward
September 06, 2021
After buying my first car from Smythe, I fell in love with the XC40. I have always found the staff available and helpful. It is very easy to make appointments for service and the waiting area is very c with the XC40. I have always found the staff available and helpful. It is very easy to make appointments for service and the waiting area is very comfortable. The location is perfect for us. More
by Roz Blau
Other Employees Tagged: Shaun Hayes , Francine O'Donnell
September 03, 2021
Smythe Volvo was the first dealership I ever felt completely comfortable in, and never pressured. Alon Katende was hands down the best salesman I ever encountered. I felt genuinely cared for the enti completely comfortable in, and never pressured. Alon Katende was hands down the best salesman I ever encountered. I felt genuinely cared for the entire time. He went out of his way on several occasions, and did many extra things to make sure the used car I was buying was in perfect condition. I feel like the car I bought is brand new. He was warm, honest, and made the whole experience an absolute pleasure. Courteous, professional, caring, transparent... what every dealership should aspire to be! More
by johnrake
Other Employees Tagged: Peter and someone else (Henry?) he was training in finance. Sorry, I'm not sure of their names!
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