Amanda Raatz | Page 3

How would rate a shop if it took them 4 hour to do your oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer oil change ??? Scheduled two weeks in advance. 8am got to dealer at 7:30 am to be first in line. 4 hours!!!. My first attempt 3 weeks ago the dealer told me it would only take a hour when i made my appointment then when i got there they told me 2 and a half hours. I sat at yoir dealership for 45 minutes and my car never moved so i cancelled. So now i have over 5 and a half hour into a oil change on my 2021 jetta. I was going to upgrade to a GTI or R next year but thinking sell my Jetta so i never have to get a 5 hour oil change again. More

by Xxxxxxxxxx Verified Customer Verified Customer

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The service department took good care of me. I have chosen Gurnee Volkswagen to be my service center I have chosen Gurnee Volkswagen to be my service center More

by CMFAULK43 Verified Customer Verified Customer

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You have great service polite employees and a nice comfortable atmosphere and I would like to schedule another appointment soon comfortable atmosphere and I would like to schedule another appointment soon More

by wmack2 Verified Customer Verified Customer

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I think they were professional and you could tell they value their customers. I was very satisfied. value their customers. I was very satisfied. More

by tabitha.wray Verified Customer Verified Customer

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Extremely poor service. It was raining when I get there, and the 2 people who saw me pull up didn't have the courtesy to move the vehicle sitting in front of me so I wouldn' It was raining when I get there, and the 2 people who saw me pull up didn't have the courtesy to move the vehicle sitting in front of me so I wouldn't have to get wet. After 5 minutes of waiting, I had to get out in the rain. On top of that, it took 2 hours and 15 minutes for them to do my inspection and they couldn't even reset my inspection notice in the vehicle. They said only 2 people who worked there could do it and they were both off work that day. Talk about inconvenience. They shouldn't have even scheduled me to come in unless 1 of those 2 workers were in. Also, I needed to use the bathroom multiple times and the women's bathroom only had 1 out of 7 lights working. I had to pee in the dark. What a joke. More

by BARB.E.CHISM Verified Customer Verified Customer

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Great dealership, have been there multiple times over the last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend them More

by CORMAR Verified Customer Verified Customer

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I feel as though my car was not looked at until a few hours after my appointment. I believe this was because they new I was dropping my car off instead of waiting. After my appointment my rain sensin hours after my appointment. I believe this was because they new I was dropping my car off instead of waiting. After my appointment my rain sensing windshield wipers no longer function properly and my rear view mirror rattles when driving. I now have a follow up appointment for this Saturday at 8:00 to address wipers and mirror. More

by MOSSGK Verified Customer Verified Customer

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Great staff, very helpful! I really like the location and how helpful everyone is when I bringing my car to get worked on!! I really like the location and how helpful everyone is when I bringing my car to get worked on!! More

by Wendy.Spoo Verified Customer Verified Customer

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The service department has gotten much better so far since the new manager was hired. since the new manager was hired. More

by jab1574 Verified Customer Verified Customer

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Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-) Fast and affordable! Staff are always friendly! I am lucky to live next door :-) More

by LOVLININC Verified Customer Verified Customer

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