Amanda Railey | Page 6

The one year checkup on my Rav 4 took less time than I had been quoted. Nice job!! had been quoted. Nice job!! More

by cubswhen Verified Customer Verified Customer

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Service did not answer their phone or call back after I left a message. This happened twice last Monday. On the 3rd call I had to insist the receptionist find someone to take the call. left a message. This happened twice last Monday. On the 3rd call I had to insist the receptionist find someone to take the call. More

by P22KOVACH Verified Customer Verified Customer

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The dealership service department has always been good. The personnel are knowledgeable and always friendly. The personnel are knowledgeable and always friendly. More

by CLTONSOR Verified Customer Verified Customer

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Thanks for going out of you way to keep me informed of activities during my visit. I am enjoying the Pekin dealer. I do miss having the car washed after the service - especially when there is salt on th activities during my visit. I am enjoying the Pekin dealer. I do miss having the car washed after the service - especially when there is salt on the roads. More

by sells_craig Verified Customer Verified Customer

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Always realiable and friendly. They come and explain to you if anything unexpcted showed up and when they are through with your car they explain what was done and what will need t They come and explain to you if anything unexpcted showed up and when they are through with your car they explain what was done and what will need to be done the next time. More

by EARLENE Verified Customer Verified Customer

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Saw her with a challenging customer. She handled him very well. My service was very good. She handled him very well. My service was very good. More

by dhoopi58 Verified Customer Verified Customer

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I have exclusively been visiting Fort’s Toyota for all of my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced fro my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced from both Amanda Railey and Eric Stahl, Service Manager. I took my Highlander for a routine tire rotation, on 9/12/24. Amanda relayed that I needed over $1600 in recommended maintenance items (I was immediately suspicious as I have never even had half of these items recommended before). I take great care of my vehicle and want to ensure it stays in top shape. I told her that I would be taking my vehicle to a private mechanic because the estimate she provided was excessive. On September 23, my local mechanic called me to report that my Engine filter was missing and the lid to my engine filter was haphazardly laying under the hood. I immediately reached out to Amanda to inform her. She relayed that she spoke to Eric, service manager, and they did not have a video to review from my date of service 11 days prior. I asked her why my engine filter was even removed because I only went there for a tire rotation. She clarified that even during a tire rotation, they check all the filters. I told her that I was disappointed this happened and hoping that my vehicle wasn’t damaged from all the debris that could enter into the engine while the lid was out for 11 days with no filter in place. She assured me that everything would be well. She also advised me to send an invoice of the new filter I had to purchase for approximately $50 including install from my local mechanic. She said that Fort’s Toyota would reimburse me for this cost. I emailed her the invoice on September 24. No response. Then, I sent follow up emails to both her and Eric on September 27 and October 3. No response. I would greatly appreciate follow up regarding this concerning experience and lack of professionalism. More

by Highlander2014 Verified Customer Verified Customer

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Knowledgeable service department, friendly staff, keeps me informed of future big ticket service needs, easy to make appointments me informed of future big ticket service needs, easy to make appointments More

by cheryl-abel Verified Customer Verified Customer

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Communication was excellent. Information was given to help make decisions but without pressure. All maintenance was done in a timely manner. Information was given to help make decisions but without pressure. All maintenance was done in a timely manner. More

by sarah.litwiller Verified Customer Verified Customer

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Fast , writer was perfect! -15 words or more ab c d e f g h i -15 words or more ab c d e f g h i More

by jmitts Verified Customer Verified Customer

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