Amanda Young | Page 10

Was pleased with service & explained what had to be done. Was happy to have the loaner car as it was in service few days. Was happy to have the loaner car as it was in service few days. More

by lfgiaco Verified Customer Verified Customer

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Knowledgeable associates and competive pricing (will match other mazda dealer'sservice specials. Vehicle is always ready when promised. match other mazda dealer'sservice specials. Vehicle is always ready when promised. More

by ldevicaris Verified Customer Verified Customer

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Will is awesome and everyone is friendly. Always on time and efficient. Best Mazda dealership around. Always on time and efficient. Best Mazda dealership around. More

by RSYPULSKI Verified Customer Verified Customer

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I have never been in a dealership so clean and professional. My next car will be from here! Service was excellent the people were top notch. professional. My next car will be from here! Service was excellent the people were top notch. More

by bannleath Verified Customer Verified Customer

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All was very professional and respectful. However, nothing is perfect. Difference in he said & she said which is never one sided or right and wrong. Amanda was excellent and went over and b However, nothing is perfect. Difference in he said & she said which is never one sided or right and wrong. Amanda was excellent and went over and beyond for me. More

by Lori Finn Verified Customer Verified Customer

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Amanda demonstrated the ultimate professionalism and respectfulness for my most recent experiences with North Penn Mazda. Amanda handled my scenarios with the outcome that every organization needs to re respectfulness for my most recent experiences with North Penn Mazda. Amanda handled my scenarios with the outcome that every organization needs to reflect in customer service. The staff was professional and knowledgeable as well. However after having to return my car for a third time within a few weeks for an additional service, I was frustrated by miscommuncation. It came down too “he said, she said” which in my eyes is never an agreeable middle ground for the facts. I appreciated the customer service and knowledge extended from the Service Dept. It was communication between myself and Mazda reps that took place and reflected us not being on the same page after leaving. This is when Amanda stepped up to the plate to ensure I experienced the outcome I expected. Thank you for offering me the opportunity to explain. (I would suggest this summary being offered at the end of the survey.) More

by Lori Finn Verified Customer Verified Customer

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I'm always pleased with the service my car receives at NP Mazda. The folks are all very friendly they know you car and treat you very nicely Mazda. The folks are all very friendly they know you car and treat you very nicely More

by BERGEYML Verified Customer Verified Customer

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The service crew was ready and friendly when we arrived. They were efficient and the process went smoothly. They were efficient and the process went smoothly. More

by MRP 30 Verified Customer Verified Customer

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Fast and efficient service employees helpful waiting area clean and comfortable with good coffee salesman helpful with my questions about a new vehicle clean and comfortable with good coffee salesman helpful with my questions about a new vehicle More

by drmininger Verified Customer Verified Customer

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GREAT DEALERSHIP EXPERIENCE I discovered that my 2023 CX5 with 1,300 miles was leaking oil onto my garage floor. It was too late in the day to call the local dealership to make an appointment, so I de CX5 with 1,300 miles was leaking oil onto my garage floor. It was too late in the day to call the local dealership to make an appointment, so I decided to get up early and arrive at the service department bright & early. I was the first to arrive in the parking lot and pulled into the service department. I DID NOT have an appointment so I was apprehensive on how the Service Advisor would greet me. I started by explaining I needed help due to an oil leak, I don't have an appointment and I need the work done today because I'm scheduled for surgery on Monday. The Service Advisor, Dominic, said no problem we will get you fixed today. The Service Manager, Amanda, was standing nearby and easily heard my discussion. She came over and introduce herself. The SA asked if I was going to wait. I said I could or I would be happy to take their shuttle service. The Manager stepped in and to the SA to make arrangements for a loaner vehicle. The name of the dealership is North Penn Mazda, Colmar, PA. They far exceeded my expectations and provided me with OUTSTANDING service. In my 60 years of driving I never encountered such a FANTASTIC dealership such as North Penn Mazda. https://app.truvideo.com/v/RyXPmTZp?s=nVohN%20YNfchGzL0G8WaLNbzX0af964kc&fbclid=IwAR0zZTPRrC-RNx8vKcMtTF2cnBo1yRChmNMgaK_swLoOpC0BjTThEaVT6Bk More

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