Amanda Young | Page 41

Professionalism 100% Am always impressed with the professionalism of this dealership whether you're dealing with one of the sales team, service techs or the staff at the s Am always impressed with the professionalism of this dealership whether you're dealing with one of the sales team, service techs or the staff at the service check-in staff. They are all courteous, knowledgeable and most of all positive in discharging their duties and that says a lot for any business. If you have a happy staff, your customers feel relaxed and in competent hands. I was especially impressed with the way they handled the service customers amid the Covid 19 pandemic. They practiced all the proper protocols to ensure their own safety as well as the customers and were very diligent with returning your car sanitized and ready to go. In the 40 years my husband and I have been driving VWs, this is the best dealership we've ever encountered. More

by Jan Verified Customer Verified Customer

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At the height of covid-19, they made me feel safe and the video explaining what they were doing for my service was great. Quick and efficient. I would definitely recommend North Penn Service video explaining what they were doing for my service was great. Quick and efficient. I would definitely recommend North Penn Service More

by NANCYONEILL8 Verified Customer Verified Customer

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North Penn VW service is upfront about possible charges. The best part of their service is that they stream a video of the inspection with commentary showing you what the problem is. The best part of their service is that they stream a video of the inspection with commentary showing you what the problem is. More

by HARRELL0 Verified Customer Verified Customer

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Dropped Toureg off for warrenty work along with first time inspection. The vehicle was picked up when they said it would be completed, was washed and the service at the desk was very good. time inspection. The vehicle was picked up when they said it would be completed, was washed and the service at the desk was very good. More

by OLINCW99 Verified Customer Verified Customer

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My first visit to north penn VW service in a long while. Very satisfied with all aspects of service today. Great Covid precautions in place. Courteous and helpful staff. Very satisfied with all aspects of service today. Great Covid precautions in place. Courteous and helpful staff. More

by MMFEB82002 Verified Customer Verified Customer

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Thank You to the mechanic that took care of my car, everyone that I encountered were friendly. I appreciate that I didn’t have to wait too long for my car. everyone that I encountered were friendly. I appreciate that I didn’t have to wait too long for my car. More

by MALVOISINMR Verified Customer Verified Customer

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Great dealership, I was surprised to find a video emailed to me with an inspect of the undercarriage of my car. Very nice and informative to me with an inspect of the undercarriage of my car. Very nice and informative More

by DAVID Verified Customer Verified Customer

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Very satisfied with the service! Second time I’ve used the dealership and will continue to have work done there! The service was exceptional and done earlier then expected the dealership and will continue to have work done there! The service was exceptional and done earlier then expected More

by CINKJANG Verified Customer Verified Customer

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Just had an oil change performed on my car today. Dropped my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 my audi off at NP VW and showed my service rep the coupon I found on their website. She told me all looked good and I would be charged about 100 (79 oil change and 19 for a tire plug), I agreed and signed the document. The real trouble is when I went to pick my car up and was told that they cannot honor the coupon now and need to charged me $130+. They did not tell me up front and did not call me after they discovered this... also she claims that the issue was that vehicles needed to be a VW? Except the coupon does not say that but my car is technically the same as other VW 2.0T motors as Audi’s are pretty much Volkswagens. Once I pointed that detail out the service rep then said oh what I meant was that your car takes 6+ quarts! Never have I heard that before as I have owned many VWs and Audi’s... then shouldn’t this have been the case for my 2016 2.0T GTI that has also been serviced at NP VW before and never had this problem?!... Overall experience is a 2/10 and I will never come back to north penn VW even though I have been going there for years to have a number of my cars serviced there! Avoid at all costs and go to many of the other dealerships to have your car serviced for better customer experience! More

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