Amanda Young

North Penn VW responded

Thank you, volvobillusa, for your wonderful review! We’re so happy to hear that our team at North Penn Volkswagen provided you with excellent communication and fast, efficient service. Keeping our customers informed and making the entire service process as convenient and seamless as possible is always a top priority. We’re especially glad you found our online communication tools helpful! We truly appreciate your kind words and trust in our team, and we look forward to assisting you again in the future!

North Penn VW responded

Thank you so much for the kind words and for trusting our team! We’re glad to hear that you appreciate our honest, straightforward approach to service. Our goal is always to recommend what your vehicle truly needs while keeping you informed every step of the way. We appreciate your confidence in North Penn and look forward to taking care of you and your vehicle for many miles to come!

North Penn VW responded

Hello Pamella, Thank you for your recent visit to our Volkswagen Service Department. We're sorry to hear that the experience you received from another Volkswagen dealership was less than ideal. We appreciate that you've chosen to service at North Penn VW and look forward to many years of helping you with everything VW! You'll be happy to learn that VW recently revised their substitute transportation policy. We've double our fleet of loaners, and they're now available (first come, first serve) for ALL appointments! When scheduling via online portal, text, email or phone call, just request a service loaner and we'll happily provide one of our latest models for you to drive. There is no daily rental fee, we just ask that you bring the vehicle back in the same condition and replace the gas that you use. We look forward to seeing you again soon! Sincerely, Ken Benton VW Service Manager

North Penn VW responded

Thank you, BOBPAX70! We truly appreciate your kind words. Providing professional, friendly, and personal service is always our goal, and we’re glad our team continues to make your visits a positive experience. Thank you for trusting North Penn with your vehicle—we look forward to seeing you again!

North Penn VW responded

Thank you, rjdaggett! We’re thrilled to hear our North Penn Volkswagen team made you feel like a VIP! From the convenient transportation and quick repair to the friendly service and easy warranty verification, we’re glad everything came together for such a positive experience. We truly appreciate the detailed feedback and look forward to taking great care of you again!

North Penn VW responded

Thank you so much for the incredible review! We’re thrilled to hear that James, Erin, Jesse, Ken, and our entire North Penn Volkswagen service team continue to provide you with such a great experience. We believe in keeping our customers informed and giving you the information you need to make the decisions that are right for you and your Volkswagen. We’re especially glad you enjoy the technician videos and the transparency they provide. Your trust and loyalty mean so much to our entire team, and hearing that you wouldn’t take your VW anywhere else is one of the best compliments we could receive. Thank you for being part of the North Penn VW family—we look forward to taking care of you and your VW for many more miles! 👏🚗

North Penn VW responded

Thank you for the wonderful review and recommendation! We’re so glad Erin and the entire team are always helpful and make your visits enjoyable. It means a lot that you recommended us to your sister. We truly appreciate your trust and continued support!

North Penn VW responded

Thank you for your wonderful review, Jenn! We're so glad to hear you found our team to be professional, efficient, communicative, and thorough. It's great to know your service experience earned your trust, and we truly appreciate you choosing North Penn Volkswagen. We look forward to welcoming you back for your future service visits. Safe travels! 🚗😊

North Penn VW responded

Thank you so much for your kind words and for choosing us! We’re thrilled to hear that Fang provided you with a professional, knowledgeable, and patient experience throughout your purchase. We’ll be sure to share your compliments with him — he’ll truly appreciate it! Your recommendation means a lot to us, and we look forward to helping your friends and family in the future. Enjoy your new vehicle! 🚗

North Penn VW responded

Thank you, JENNIFER.REPETTO, for the kind review! We’re so glad our team was able to assist you with your emergency tire repair, especially right before closing time. Providing friendly and dependable customer service when our customers need it most is always our priority. We truly appreciate your feedback and thank you for choosing North Penn VW!