Amber Blaylock | Page 2

Volkswagen of Duluth responded

It's fantastic to hear you had a positive experience with our team! Kindness, professionalism, and efficiency are core values we strive to uphold, so knowing you noticed these qualities means a lot to us. Thank you for sharing your feedback, and we're here to assist with any future needs you might have. Your satisfaction is our top priority!

Volkswagen of Duluth responded

I'm really sorry to hear about your less-than-desirable experience with our service department. It’s disappointing to learn that we didn’t meet your expectations, especially when it comes to attention to detail, which is crucial in ensuring the best possible service. We take feedback like yours seriously as it helps us identify areas for improvement. Would you be willing to provide more specific details about your experience? This information would be invaluable in helping us address these issues directly and ensure they are corrected moving forward. Our goal is always to provide top-notch service, and it seems we fell short this time. Please know we're committed to making things right and improving your experience with us.

Volkswagen of Duluth responded

Thank you so much for taking the time to share your positive experience at VW of Duluth! We're thrilled to hear that our team's kindness and professionalism continue to meet your expectations, and that we've been able to complete your service needs in good time. Your satisfaction is our top priority, and we're glad to have been able to demonstrate this through our service. It's customers like you that make our job truly enjoyable. We look forward to serving you again and maintaining your Volkswagen in top condition. If there's anything more we can do for you or any feedback you'd like to share to help us improve further, please don't hesitate to reach out. Thank you again for choosing VW of Duluth, and we wish you many happy and safe miles ahead in your Volkswagen! Warmest regards, The Team at VW of Duluth

Volkswagen of Duluth responded

Thank you so much for your glowing review! At VW of Duluth, we pride ourselves on providing knowledgeable, professional, thorough, friendly, classy, and high-quality service. It's wonderful to hear that you've consistently had positive experiences with us. Our team is committed to ensuring every visit is a memorable one, and feedback like yours reaffirms the hard work we put in every day. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing VW of Duluth, and please don't hesitate to reach out for your future automotive needs!

Volkswagen of Duluth responded

Thank you for your wonderful review! We're thrilled to hear about your exceptional experience with VW of Duluth. Knowing that you're satisfied with the service you received is incredibly important to us. Your kind words are a testament to our team's dedication to excellence, and it's gratifying to know we've made a positive impact. We're here for you whenever you need us and look forward to continuing to provide great service every time you visit. Thanks again for choosing VW of Duluth, and see you soon!

Volkswagen of Duluth responded

Thank you for taking the time to leave a review about your experience at VW of Duluth! We're delighted to know that our waiting facility met your expectations for cleanliness and comfort. Providing efficient service is a top priority for us, and it's great to hear that this aspect of our service stood out to you. We understand the importance of transparent and fair pricing, so it's particularly pleasing to hear that our team effectively communicated the charges and ensured that you felt comfortable with them. Ensuring our customers have a thorough understanding of the services and their costs is fundamental to the trust we strive to build. Your satisfaction is our goal, and feedback like yours is what keeps us motivated. We look forward to continuing to provide you with the high-quality service and fair pricing you deserve. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

We're thrilled to hear that our team's efforts in communication and service have met your expectations! Your feedback highlights the commitment we have to customer satisfaction at VW of Duluth. Thank you for acknowledging our dedication to service. We look forward to continuing to meet your automotive needs with the same level of excellence you've experienced. Your trust in us is greatly valued!

Volkswagen of Duluth responded

We're absolutely delighted to receive your 5-star review and hear such positive comments about our service department. It's wonderful to know that their kindness and professionalism left a strong impression. Thank you for your high recommendation—it means the world to us! We look forward to continuing to provide you with the very best service in the future.

Volkswagen of Duluth responded

It's wonderful to hear that your experiences with Volkswagen of Duluth have consistently met your satisfaction, especially regarding their transparency about costs and their communication with you. Being upfront and keeping customers informed are crucial aspects of excellent customer service, as they help build trust and ensure a clear understanding of the services being provided. Your feedback underscores Volkswagen of Duluth's commitment to maintaining high standards of honesty and customer engagement. Thank you for sharing your positive experience; it's clear that Volkswagen of Duluth values and prioritizes their customer's needs and expectations.

Volkswagen of Duluth responded

It's truly gratifying to hear about your complete satisfaction with both the staff and service at Volkswagen of Duluth. Achieving 100% customer satisfaction is always our goal, and knowing we've met this standard for you. We take immense pride in our staff's dedication to providing outstanding service and ensuring that every customer's needs are met with professionalism and care. Thank you, Connie, for taking the time to share your positive feedback. Your satisfaction is a testament to the hard work and commitment of our team. We look forward to continuing to serve you with the same high level of quality and dedication in the future. Thank you for choosing Volkswagen of Duluth!