Amber Blaylock | Page 3

Volkswagen of Duluth responded

Thank you for taking the time to leave a review about your experience at VW of Duluth! We're delighted to know that our waiting facility met your expectations for cleanliness and comfort. Providing efficient service is a top priority for us, and it's great to hear that this aspect of our service stood out to you. We understand the importance of transparent and fair pricing, so it's particularly pleasing to hear that our team effectively communicated the charges and ensured that you felt comfortable with them. Ensuring our customers have a thorough understanding of the services and their costs is fundamental to the trust we strive to build. Your satisfaction is our goal, and feedback like yours is what keeps us motivated. We look forward to continuing to provide you with the high-quality service and fair pricing you deserve. Thank you for choosing VW of Duluth!

Volkswagen of Duluth responded

We're thrilled to hear that our team's efforts in communication and service have met your expectations! Your feedback highlights the commitment we have to customer satisfaction at VW of Duluth. Thank you for acknowledging our dedication to service. We look forward to continuing to meet your automotive needs with the same level of excellence you've experienced. Your trust in us is greatly valued!

Volkswagen of Duluth responded

We're absolutely delighted to receive your 5-star review and hear such positive comments about our service department. It's wonderful to know that their kindness and professionalism left a strong impression. Thank you for your high recommendation—it means the world to us! We look forward to continuing to provide you with the very best service in the future.

Volkswagen of Duluth responded

It's wonderful to hear that your experiences with Volkswagen of Duluth have consistently met your satisfaction, especially regarding their transparency about costs and their communication with you. Being upfront and keeping customers informed are crucial aspects of excellent customer service, as they help build trust and ensure a clear understanding of the services being provided. Your feedback underscores Volkswagen of Duluth's commitment to maintaining high standards of honesty and customer engagement. Thank you for sharing your positive experience; it's clear that Volkswagen of Duluth values and prioritizes their customer's needs and expectations.

Volkswagen of Duluth responded

It's truly rewarding to hear such positive feedback about your experiences at VW Duluth. Knowing that you've been consistently impressed with the fast, friendly service we provide fills us with immense pride. Our team is dedicated to ensuring that every visit is as efficient and pleasant as possible, and it's heartening to know we've succeeded in making a lasting impression on you. Your commitment to continue choosing us for your VW service needs is the highest compliment we could receive. We're looking forward to serving you again and continuing to meet your expectations with every visit. Thank you for your loyalty and for taking the time to share your experiences. See you soon at VW Duluth!

Volkswagen of Duluth responded

It's truly gratifying to hear about your complete satisfaction with both the staff and service at Volkswagen of Duluth. Achieving 100% customer satisfaction is always our goal, and knowing we've met this standard for you. We take immense pride in our staff's dedication to providing outstanding service and ensuring that every customer's needs are met with professionalism and care. Thank you, Connie, for taking the time to share your positive feedback. Your satisfaction is a testament to the hard work and commitment of our team. We look forward to continuing to serve you with the same high level of quality and dedication in the future. Thank you for choosing Volkswagen of Duluth!

Volkswagen of Duluth responded

We're incredibly grateful for your kind words and continued loyalty to VW of Duluth. It means the world to us to hear that you've always been 100% satisfied with our dealership. Our team works hard to ensure every visit is a positive one, and feedback like yours reaffirms the commitment we have to our customers. Thank you for choosing us and for taking the time to share your experience. We look forward to continuing to serve you with the same level of excellence you've come to expect. If there's anything specific you need or any way we can make your future experiences even better, please let us know. Here's to many more miles of happiness with your vehicle!

Volkswagen of Duluth responded

Wow, thank you for such an awesome review! We're thrilled to hear that you're very happy with the service you received. Our team aims to provide efficient, professional, and helpful service to all our customers, and it's wonderful to know we've succeeded with your experience. We're glad you found the video of the service informative – we believe in transparency and keeping our customers well-informed every step of the way. Your satisfaction is our top priority, and feedback like yours makes all our efforts worthwhile. Thank you for taking the time to share your positive experience. Should you need any more assistance or have any questions, we're always here to help. Looking forward to serving you again! Best regards,

Volkswagen of Duluth responded

I am truly sorry for the confusion and disappointment you experienced with the service billing. It was never our intention to charge for a service you did not request, nor to surprise you with a higher bill than expected. This situation is not reflective of the standards we aim to uphold, and for that, I offer my deepest apologies. I understand how such experiences can impact your trust in us, and I am committed to making this right. Please allow us the opportunity to correct this error. I would be grateful if you could contact me at (218) 297-0149 at your earliest convenience. We are prepared to adjust the billing to what was initially quoted for the requested service and discuss any further steps we can take to ensure your satisfaction. Your trust is invaluable to us, and I hope to personally oversee a resolution that restores your confidence in our dealership.

Volkswagen of Duluth responded

Thank you for your great review. Congrats on your new Volkswagen!