Amber Straubing | Page 2

I bought my 2025 Nissan Kicks on December 5, 2025. I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales departmen I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales department's attention immediately. They told me that service would be able to take care of this with my bumper to bumper warranty. However, when I went to the service department, they slapped me with a $2,500 bill and said that the warranty only covers defects - not damages. I showed the service department a picture of when I purchased the vehicle, and that's when my advisor asked with a rude tone, "So do you want us to fix it or not?" I was shocked by this and that's when I requested to speak with the service manager. He was kind enough to wave my diagnostic fee but said to repair the damage (that I did not do) would cost $2,500. Even though I just bought this car which is why I'm disappointed and disgusted with this dealership altogether. To take advantage of a customer like this, is very sad. I know that the sales department knew about this damage when they sold me the vehicle. Hence why it was a loaner vehicle to begin with. I contacted consumer affairs and they denied my warranty due to the damages. The service receptionist provided contact information to the owner and I plan on sending him an email by the end of this week. Hopefully he will make this right. More

by Rebecca Delgado Verified Customer Verified Customer

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Amber was very professional and knowledgeable. I appreciated her. The wait for a routine oil change was a bit excessive but I appreciated the updates by text. I appreciated her. The wait for a routine oil change was a bit excessive but I appreciated the updates by text. More

by gomez_marta Verified Customer Verified Customer

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Friendly helpful and supportive staff that always make sure that my needs are met. And I’m completely satisfied. sure that my needs are met. And I’m completely satisfied. More

by CHERYLMCCLELLAN87 Verified Customer Verified Customer

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I usually have a good experience with Kelly Nissan. However, this time communication should've been better. My car was there for 3 weeks and I had to eventually come up to be told oh the parts came in However, this time communication should've been better. My car was there for 3 weeks and I had to eventually come up to be told oh the parts came in and we are working on it. I feel like I should've been called more and briefed on the situation. There were times I had to call back because nobody had answers or Amber didn't return my call for an unknown reason on my end. More

by VERONICAJOHNSON07 Verified Customer Verified Customer

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Customer service was good. She went above and beyond to assist me with some questions I had She went above and beyond to assist me with some questions I had More

by ANITALAWSON36 Verified Customer Verified Customer

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Service was okay. I had to remind my request to have back door lifters assessed and quote provided. Of course it came back high in cost. Last time I paid a fortune for I had to remind my request to have back door lifters assessed and quote provided. Of course it came back high in cost. Last time I paid a fortune for the leaking skyline sealer, but leaking still occurs so I'm feeling insecure with having the work done here More

by JEWELS4GOD Verified Customer Verified Customer

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Great professional and fast. I was in and out with everything shown to me , videos pics I was in and out with everything shown to me , videos pics More

by meximus1 Verified Customer Verified Customer

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First time there very clean and everyone was nice. The service was great, the wait time was long. The service was great, the wait time was long. More

by dfreeman993 Verified Customer Verified Customer

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Great Service! I like the video summary sent to my email, and the free car wash. I like the video summary sent to my email, and the free car wash. More

by shantaspencer Verified Customer Verified Customer

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everything was explained to me. all service was well done. I was kept informed about what was being done. nice car wash. all service was well done. I was kept informed about what was being done. nice car wash. More

by MAR49TRI Verified Customer Verified Customer

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