Raul Zambudio

I bought my 2025 Nissan Kicks on December 5, 2025. I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales departmen I noticed a month after purchasing the vehicle, that my front grille along with the emblem was cracked/damaged. I brought this to the sales department's attention immediately. They told me that service would be able to take care of this with my bumper to bumper warranty. However, when I went to the service department, they slapped me with a $2,500 bill and said that the warranty only covers defects - not damages. I showed the service department a picture of when I purchased the vehicle, and that's when my advisor asked with a rude tone, "So do you want us to fix it or not?" I was shocked by this and that's when I requested to speak with the service manager. He was kind enough to wave my diagnostic fee but said to repair the damage (that I did not do) would cost $2,500. Even though I just bought this car which is why I'm disappointed and disgusted with this dealership altogether. To take advantage of a customer like this, is very sad. I know that the sales department knew about this damage when they sold me the vehicle. Hence why it was a loaner vehicle to begin with. I contacted consumer affairs and they denied my warranty due to the damages. The service receptionist provided contact information to the owner and I plan on sending him an email by the end of this week. Hopefully he will make this right. More

by Rebecca Delgado Verified Customer Verified Customer

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Wonderful service! Eva was wonderful and professional. Would definitely return here for all my service Eva was wonderful and professional. Would definitely return here for all my service More

by KRISTIANAHART Verified Customer Verified Customer

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Friendly helpful and supportive staff that always make sure that my needs are met. And I’m completely satisfied. sure that my needs are met. And I’m completely satisfied. More

by CHERYLMCCLELLAN87 Verified Customer Verified Customer

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Customer service was good. She went above and beyond to assist me with some questions I had She went above and beyond to assist me with some questions I had More

by ANITALAWSON36 Verified Customer Verified Customer

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Great professional and fast. I was in and out with everything shown to me , videos pics I was in and out with everything shown to me , videos pics More

by meximus1 Verified Customer Verified Customer

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Overall service is great. I did have to go in myself to schedule the appointment even though I was told they would call me when I purchased the vehicle a over a month before. I did have to go in myself to schedule the appointment even though I was told they would call me when I purchased the vehicle a over a month before. It is very difficult to get someone on the phone as well. Once I got in though, like I said, service is great. More

by KevinM Verified Customer Verified Customer

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Great Service! I like the video summary sent to my email, and the free car wash. I like the video summary sent to my email, and the free car wash. More

by shantaspencer Verified Customer Verified Customer

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everything was explained to me. all service was well done. I was kept informed about what was being done. nice car wash. all service was well done. I was kept informed about what was being done. nice car wash. More

by MAR49TRI Verified Customer Verified Customer

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All though service was decent this time around, they never got back to me regarding a previous issue that I had with them. They want the good survey and ignore the bad. never got back to me regarding a previous issue that I had with them. They want the good survey and ignore the bad. More

by paulpoll2000 Verified Customer Verified Customer

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The Kelly Nissan are very professional, polite and straight forward, they are transparent in their pricing; and if you return your car for on-going maintenance-they go above and beyond the norm for fa straight forward, they are transparent in their pricing; and if you return your car for on-going maintenance-they go above and beyond the norm for fair pircing. Well done, Kelly Nissan! More

by ERIC.R.CLAYBORN Verified Customer Verified Customer

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