Daniel Cuevas

Professional and courteous customer service. Work completed in a timely manner. I will recommend service department Work completed in a timely manner. I will recommend service department More

by CLMARQUEZ Verified Customer Verified Customer

Print

Daniel my 1st contact listen to my issues with my car. . Manager approach was a bit Aggressive and NOT interested in the point I was stating or the fact that there was a Class Action Issue for the problem . Manager approach was a bit Aggressive and NOT interested in the point I was stating or the fact that there was a Class Action Issue for the problem my car was having even tho my car is experiencing issues based on Class Action suit that arrived later for me bc I'm not a daily driver.. My car has only 35,000 miles that's a 2015 and it's 2026 bc I'm not a daily driver..This was NOT Taken into consideration.. More

by annettebanks47 Verified Customer Verified Customer

Print

The service department face exceptional service. They kept informed of my repairs in a timely fashion. They kept informed of my repairs in a timely fashion. More

by RUSSELLDANIELS765 Verified Customer Verified Customer

Print

I purchased my car from them, at the time there were no issues. However, months later I noticed there were water stains inside on the roof. I brought it back twice before they serviced it. Then I had a fla issues. However, months later I noticed there were water stains inside on the roof. I brought it back twice before they serviced it. Then I had a flat called and scheduled a appointment and was told they had no appointments that week and it qould be a week out before they could see me.... My sensor for the tires came on, and stayed on. I got the car serviced for this tire and paid for a new sensor. The light stayed on, I came back at lease two more times amd was told that I needed new tires, paid for that amd the light was still on. Then, I was informed that due to me using fix a flat I needed to buy a new sensor becuase that messed the first sensor up..... I was never told that I had run flat tires and never to use this.... If I just purchased the car last year even with wear and tare I shouldnt have needed new tires already. Also to have to pay for the same sensor twice within weeks apart is ridiculous. Just think they could have know all of this in the beginning amd saved me and them time. More

by CGASKEW1 Verified Customer Verified Customer

Print

Exelente All right ? ? Correct ?? ?? ?? ?? ?? Good ?? Yep ?? ?? ? Correct ?? ?? ?? ?? ?? Good ?? Yep ?? ?? More

by Inuyasha3241 Verified Customer Verified Customer

Print

Always welcoming. Are able to answer my questions. They make suggestions about the services I need and why. Are able to answer my questions. They make suggestions about the services I need and why. More

by LEEWAL01 Verified Customer Verified Customer

Print

I have been coming to Kelly Nissan for years. Staff is professional and helpful. No problems thus far. Staff is professional and helpful. No problems thus far. More

by lovefor.musiC Verified Customer Verified Customer

Print

Daniel made sure that all the maintenance work was complete in a timely fashion. He communicated with me to keep me updated complete in a timely fashion. He communicated with me to keep me updated More

by tchaasmuter Verified Customer Verified Customer

Print

I had an amazing experience and dealership went above and beyond to find the exact truck I wanted. beyond to find the exact truck I wanted. More

by sauby32 Verified Customer Verified Customer

Print

Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage. My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying these expenses out of pocket. This experience has made me seriously question the value of purchasing an extended warranty from Nissan. When a customer pays additional money for warranty protection, there is an expectation that it will provide meaningful coverage when problems arise. If common issues such as a failing battery—and the diagnostic work needed to identify that problem—are excluded, it raises the question: What exactly am I paying for? I understand that warranties have limitations and exclusions, but I believe Nissan needs to be more transparent about what is and is not covered. Customers should not discover these limitations only after experiencing a problem and receiving an unexpected bill. I want to emphasize that my concern is primarily with the warranty coverage, not the quality of service I have received from Kelly Nissan. I appreciate the work Kelly Nissan has done on my Pathfinder, but this experience has definitely made me reconsider whether purchasing a Nissan warranty in the future is worth the cost. More

by nevell.smith Verified Customer Verified Customer

Print