Amber Young
Amber Young at Otto Cadillac
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Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
513 Reviews

Dealership Experience

2 yrs, 10 mos

Industry Experience

12 yrs, 5 mos

Languages Spoken

English English

4.7

513 Reviews

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513 Reviews of Amber Young

May 10, 2025

Dealership Rating
Employee Rating

Very professional, as u would expect a Cadillac Dealer to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding More

by VGONGMD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

May 09, 2025

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Employee Rating

Very happy with Otto service department they keep u informed. And the work I experienced was top shelf happy with the service More

by Tamur105
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

May 08, 2025

Dealership Rating
Employee Rating

Bill in service is amazing. Always goes above and beyond. His entire department goes above and beyond. More

by ToddHanlon145
Service Price Transparency
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Recommend Dealer
Yes

May 05, 2025

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Amber was extremely rude and condescending! She made a huge mistake with pricing and harassed us until we had to avoid her call. She verbally assaulted my wife and ridiculed her as she was leav More

by btrinci
Recommend Dealer
No

Other Employees Tagged: Amber Young

May 06, 2025

Otto Cadillac responded

Hello and thank you for taking the time to create this review. We’re very sorry to hear about your experience and take these kinds of concerns extremely seriously. What you’ve described is not in line with the respectful and professional environment we expect from our team at Otto Cadillac. We’d like to investigate this further and ensure appropriate steps are taken. Please contact me directly at (contact information is below) so we can better understand what occurred and work toward a resolution. Thank you for bringing this to our attention. Your feedback is important, and we’d like the chance to make things right. Sincerely, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

May 04, 2025

Dealership Rating
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They are always helpful and professional, when automobile that l purchased from another dealership was inot there for me, they were. They were great. More

by ginam
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Kelly Jo Wisler

April 30, 2025

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Employee Rating

Expensive but excellent service and they had a loaner for me which was perfect. They fixed my Escalade quickly and were very nice. More

by jovennapelton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Kelly Jo Wisler

April 29, 2025

Dealership Rating
Employee Rating

They guided me with the service that is necessary for my car, my first EV. I was in and out so quickly, less than 30 minutes. Great customer service from Amber. She was friendly and knowledgeable. More

by ginaralston
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 29, 2025

Dealership Rating
Employee Rating

My experience with Otto has always been excellent with service and staff. Top notch dealership! More

by FLYROBYN
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

April 28, 2025

Dealership Rating
Employee Rating

Amber and Bill in service were awesome ! Vehicle was delivered on time and done perfectly More

by hugeld
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

April 27, 2025

Dealership Rating
Employee Rating

Dealership is the best I’ve ever had. Great pricing, service and timely repairs. Appointments are on time and the service department personnel is second to none. More

by mjegolfman2
Service Price Transparency
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Recommend Dealer
Yes
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