Amber Young

Outstanding customer service team. You are treated with respect and professionalism from start to finish. You are treated with respect and professionalism from start to finish. More

by NEWYORKMBA Verified Customer Verified Customer

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Very good experience. Recommend buying from here. Staff is polite and helpful. Service and sales are both a delight to work with. Recommend buying from here. Staff is polite and helpful. Service and sales are both a delight to work with. More

by sean.macwhinnie1980 Verified Customer Verified Customer

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Great service department. They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service More

by ToddHanlon145 Verified Customer Verified Customer

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Great, fair, honest and willing to explian options and urgency of repairs as well as cause. Bill McLean is always great to deal with. urgency of repairs as well as cause. Bill McLean is always great to deal with. More

by Todd Shirback Verified Customer Verified Customer

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Each time I needed or requested a loaner vehicle when bringing my vehicle in for service, it's unclear whether or not a loaner is available and it's unclear what their policy is for the loaner vehicle. P bringing my vehicle in for service, it's unclear whether or not a loaner is available and it's unclear what their policy is for the loaner vehicle. Please describe the loaner vehicle policy up front. I tried to be proactive by bringing my vehicle in a day early and using a loaner car over night. Nobody explained to me that the duration you can have the loaner vehicle depends on the type of service you get. I was told the morning before that Otto had 3 loaners available, I took a detour from work that morning only to find out that the loaner cars were not available and I ended up wasting my time. Another suggestion I have, and it's my fault because I should have better explained my situation. I dropped my truck off in the morning for service, expecting to get it back over lunch and have enough time. I work about 15 minutes away and get 45 minutes for lunch. They decided to give me a carwash right as I got there, and I had to wait an additional 20 minutes on my lunch break to get my vehicle back. I appreciate the complimentary carwash/vacuuming, but the dealer should ask if I have enough time for that. Next time I come in, I will coordinate to have more time. More

by benstep2020 Verified Customer Verified Customer

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Great service department. They had my car ready very quickly and also did all the updates that I was due. They had my car ready very quickly and also did all the updates that I was due. More

by cmr1011 Verified Customer Verified Customer

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Very professional and consistent. They always try to satisfy their customers. The dealership is always clean. They offer a variety of complimentary beverages. They always try to satisfy their customers. The dealership is always clean. They offer a variety of complimentary beverages. More

by CHESTERWBROWN Verified Customer Verified Customer

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I find this dealership to be very friendly and professional. Solar I don't have a bad thing to say about them professional. Solar I don't have a bad thing to say about them More

by lewskijim Verified Customer Verified Customer

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I NEVER pay an up charge for credit card use. If I knew I would have had sufficient cash. If I knew I would have had sufficient cash. More

by egroemer Verified Customer Verified Customer

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It’s always a very personable and polite experience when you arrive at the service department. you arrive at the service department. More

by kaarnio Verified Customer Verified Customer

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