Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 16

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

Write a Review

715 Reviews of Amber Young

August 06, 2025

Dealership Rating
Employee Rating

I was very very unpleased still upset about my last Experience there I even talked to my lawyer about this situation because I think Otto had me spend unnecessary money and knew that it would not fi More

by ceepacaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean

Aug 13, 2025

Otto Cadillac responded

It's concerning to hear about your recent experience, and I apologize for any frustration caused. We never intend for our customers to feel misled or dissatisfied with their service. Please reach out so we can discuss this further and work towards a resolution that meets your expectations. Thank you, Meghan Serrell - General Manager - 518-869-5000

August 06, 2025

Dealership Rating
Employee Rating

Amber was a pleasure to work with. Very knowledgeable and friendly. Would definately recommend her to my friends and family. Thank you Amber!! More

by ncasso55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Aug 13, 2025

Otto Cadillac responded

We're so grateful for your kind words and recommendation! We'll be sure to pass along your praises to Amber. See you next time at Otto Cadillac! Roger Prentiss - Service Manager - 518-869-5000

August 06, 2025

Dealership Rating
Employee Rating

Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More

by jengynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for the glowing review! We're delighted to hear that our team was helpful and insightful. We appreciate your business and we hope to see you again at Otto Cadillac. Safe travels!

August 05, 2025

Dealership Rating
Employee Rating

Very clean and serene, coffee and water are provided sfaff are very nice and kind More

by sylvesterhart2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're grateful to have you as a Otto Cadillac customer, Sylvester. Thanks for the review! Ian Maher - General Sales Manager - 518-869-5000

August 04, 2025

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Employee Rating

I've been there numerous times over the past 3 years and I have always received friendly and professional service. More

by kenb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski

Aug 13, 2025

Otto Cadillac responded

Thank you for the kind words! We're thrilled to hear that you've consistently had a great experience with our team at Otto Cadillac. We appreciate your loyalty and look forward to serving you again! Ian Maher - General Sales Manager - 518-869-5000

August 01, 2025

Dealership Rating
Employee Rating

Amber was very accommodating and understanding of my busy schedule. Very friendly and professional and made sure my service went smoothly. KelleyJo had my loaner ready as promised and was a pleasure to inter More

by edritz133
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

Thank you for sharing your experience with Amber and KelleyJo! We're happy they provided you with seamless and professional service. We can't wait to welcome you back to Otto Cadillac!

August 01, 2025

Dealership Rating
Employee Rating

Disappointed. Said they could not get parts.. I ordered them !! Where not interested to work on my vehicle More

by Suzanne
Recommend Dealer
No
Aug 13, 2025

Otto Cadillac responded

Suzanne, I'm sorry for the trouble you encountered with receiving the correct parts. We aim for a seamless experience and apologize for the inconvenience caused. If there are any lingering questions or concerns I can address, please reach out directly. Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 26, 2025

Dealership Rating
Employee Rating

Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Scott, thank you for choosing Otto Cadillac and thank you for sharing your experience with us! We look forward to seeing you next time. Safe travels!

July 26, 2025

Dealership Rating
Employee Rating

Hospitable, fast, professional. If you place conjunctions, verbs, prepositions, adjectives, adverbs, nouns, pronouns and interjections into my previous response, you'd have your thr More

by Brother Louie
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

Thank you for this review! We’re happy the Otto Cadillac team made it a five-star experience. See you again!

July 26, 2025

Dealership Rating
Employee Rating

They took me in quicker than I had been told to expect I was a 'walk-in'), thoroughly looked for evidence of my complaint, explained what they did to try to prevent it, and didn't charge me because they cou More

by Brother Louie
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 13, 2025

Otto Cadillac responded

Your feedback means a lot to our team! We are glad we could assist and ensure your visit was seamless. Thank you for choosing Otto Cadillac and please feel free to reach out if there's anything else we can do for you! Safe travels!

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