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Amber Young
715 Reviews
Dealership Experience
3 yrs, 10 mos
Industry Experience
13 yrs, 5 mos
Languages Spoken
English
715 Reviews
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715 Reviews of Amber Young
July 06, 2025
I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable to take the time to diagnose correctly and on this last time they rushed through and gave me a faulty part that could’ve been very dangerous for my family moving forward. More
by Meghannicchi
Verified CustomerOther Employees Tagged: Bill McLean
June 26, 2025
Amy was extremely. unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Y unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Yankees game that night with grandchildren. We simply needed a new headlight for our Cadillac XT5, as a cop had stopped us previous night on way back to hotel. Her whole attitude and air about her from the moment I explained that we had a headlight out was that she was going to make our situation difficult. She did not even come back to me for over 40 minutes after I sat down in waiting room (which only had a few people in it) to let me know price and that they had the part. It was another 45 minutes for her to let me know I was done. But, she did not even come over to me. She stood from a distance and had to shout my name for me to go to her. When I entered her office where she was already sitting, she made it a point to announce that she got me out of there in an hour and a half. Of course, that time did not include the time it took for me to explain to her my sitation and have her tell me that she did not think they could get me in that day. Then I had to practically beg her so I did not disappoint grandkids who were still back at hotel. However, all other individuals I encountered, however, seemed very nice as I saw how they treated other customers so much nicer than she treated me. We have tons of relatives in Albany area as we are from there originally. I let many of them know how we were treated by Amy and recommended they perhaps should not buy a vehicle from Otto. More
by BETH
June 25, 2025
The dealership was nice but they didn't install the oil I requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. I requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. If I didn't have a scanner I would have been at the mercy of the dealership to fix.more money ... More
by Innvtv113
Other Employees Tagged: Amber Young
June 25, 2025
I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. help and time. Amber was accommodating and very helpful with the process. More
by JREEDNY
Other Employees Tagged: Bill McLean, Roger Prentiss, Kelly Jo Wisler
June 23, 2025
Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. and super friendly. A pleasure to do business day. More
by DEALERRATER
Other Employees Tagged: Bill McLean, Roger Prentiss
June 20, 2025
After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More
by dlabunsk
Other Employees Tagged: Bill McLean, Roger Prentiss, Kelly Jo Wisler
