Great dealership, the people are what make the difference
at Otto. Everyone cares. All employees always go above and beyond.
at Otto. Everyone cares. All employees always go above and beyond.
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by ToddHanlon145
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Otto Cadillac responded
Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!
Amber was friendly, knowledgeable, and efficient.
I was in and out with my rental. Thank you
I was in and out with my rental. Thank you
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by sweetgrief1
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Otto Cadillac responded
Thanks for the shoutout to Amber! We appreciate your support here at Otto Cadillac.
Check in was a breeze, comfortable waiting area.
Car returned in a reasonable time and washed.
Car returned in a reasonable time and washed.
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by Jhoffmann3
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Otto Cadillac responded
Thanks for the kind words for the Otto Cadillac team. We appreciate your support!
I arrived a little earlier but was still taken in right
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
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by JOYNERJOAN
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 02, 2026 -
Otto Cadillac responded
Thank you for sharing your feedback about our team at Otto Cadillac! We're thrilled to hear you were taken care of right away. We look forward to seeing you again!
I arrived a little earlier but was still taken in right
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
away! Service was friendly. I especially liked that the car was washed and inside vacuumed
More
by JOYNERJOAN
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 02, 2026 -
Otto Cadillac responded
We’re delighted to hear that you felt welcomed and well taken care of at Otto Cadillac. Thanks for sharing your satisfaction with us!
A year ago I brought my car in for an AC repair.
They did that, said they checked all the boxes, come April 2026 I try to use my AC and it's hot again, I brought it in, they diagnosed it, said it wa
They did that, said they checked all the boxes, come April 2026 I try to use my AC and it's hot again, I brought it in, they diagnosed it, said it was XYZ charged me 650$ and diagnostic fee then I was on my way, two weeks later my AC wasn't working AGAIN, they said it was the rear AC lines and it was gonna be $2100 and I told them no and they once again charged my the diagnostic fee. When in reality I paid almost a $1000 and then some and 3 trips only to not have my car properly diagnosed
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by frankguiffre
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
Frank, I'm really sorry to hear about the ongoing issues with your AC and the frustration this has caused. It's never our intention to inconvenience our customers or fall short in providing effective solutions. I want to make sure we get this sorted out for you, so please give me a call when you have a moment to talk this through. Thank you, Roger Prentiss - Service Manager - 518-869-5000
Always a great experience.
Love my Optiq ( will definitely lease another one when lease expires ) and customer service at Otto is top notch. ????????????????????
Love my Optiq ( will definitely lease another one when lease expires ) and customer service at Otto is top notch. ????????????????????
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by kpurello
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
We're thrilled to hear you're happy with both your Optiq and our team! Thanks for choosing Otto Cadillac - we look forward to serving you again! Safe travels!
Always prompt, thorough, informative and cordial.
Makes you feel like you're their most important customer every time!
Makes you feel like you're their most important customer every time!
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by samivan1122
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
We are honored to receive your thoughtful review! Thank you from the entire team here at Otto Cadillac!
Always prompt, thorough, informative and cordial.
Makes you feel like you're their most important customer every time!
Makes you feel like you're their most important customer every time!
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by samivan1122
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
Thank you for your wonderful feedback! We appreciate your support and look forward to serving you again at Otto Cadillac!
she told me exactly what the problem was and how it was
going to be handled
going to be handled
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by nursesuzan
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Jun 01, 2026 -
Otto Cadillac responded
Thank you for stopping by to leave Otto Cadillac a wonderful review!