Otto Cadillac is a great place to buy a car.
Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and
Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac.
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by hcalabrese
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Otto Cadillac responded
Thank you for the kind words and for choosing Otto Cadillac! We appreciate your support and we look forward to serving you again.
The booking an appointment, customer was excellent.
However, the cost for the oil change w/ filter, engine filter, cabin filter and tire rotation, was unreasonable. I will be taking my service elsewher
However, the cost for the oil change w/ filter, engine filter, cabin filter and tire rotation, was unreasonable. I will be taking my service elsewhere, going forward.
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by Blmoore0325
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Mar 17, 2026 -
Otto Cadillac responded
Thank you for your feedback. While we're glad aspects of your visit went smoothly, we regret that you found the service costs higher than expected. Your business is important to us, and we would be happy to discuss this further. Please feel free to reach out at any time. Best, Roger Prentiss - Service Manager - 518-869-5000
Upfront with the price and didn't push for me to get
anything else Very friendly
anything else Very friendly
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by Frankdarlingjr
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Mar 13, 2026 -
Otto Cadillac responded
Frank, thank you for the great review. We look forward to seeing you again at Otto Cadillac!
No issues.
I got my first service on my XT6. Done earlier than I thought.
I got my first service on my XT6. Done earlier than I thought.
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by dlabunsk
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Mar 13, 2026 -
Otto Cadillac responded
Your kind review warms our hearts! Thank you from the Otto Cadillac Team.
Always have a positive experience at Otto, they are like
a family team from sales to service.
a family team from sales to service.
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by Momgsc1
Verified Customer
Verified Customer
Service Price Transparency
Mar 09, 2026 -
Otto Cadillac responded
Thank you so much! We appreciate your business here at Otto Cadillac.
They do a great job , always take care of me and my caddy
while it’s being worked on
while it’s being worked on
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by rcortese
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Otto Cadillac responded
Thank you for the positive feedback! We are glad we could take care of you and your Cadillac at Otto Cadillac.
Always very helpful Always helpful and polite.
Has a can do attitude when it comes asking questions.
Has a can do attitude when it comes asking questions.
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by Jjoel518
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Mar 05, 2026 -
Otto Cadillac responded
Thank you so much, Joel! We appreciate your business here at Otto Cadillac.
Everyone is always super friendly and super helpful,
always ready to answer. Any questions! The mechanics diagnose everything quickly and always get me out on the road in a short amount of time!
always ready to answer. Any questions! The mechanics diagnose everything quickly and always get me out on the road in a short amount of time!
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by dmadden644
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2026 -
Otto Cadillac responded
Your feedback means the world to us! Thank you for sharing your experience with both our service and sales teams. Drive safely, and we’ll see you next time here at Otto Cadillac!
Cordial staff and services rendered were well done.
I would return. The appointment was easy to make.
I would return. The appointment was easy to make.
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by AlbanyGary1
Verified Customer
Verified Customer
Other Employees Tagged:
Amber Young
Mar 04, 2026 -
Otto Cadillac responded
Thank you for sharing your positive feedback about our team here at Otto Cadillac. We are grateful for your business and look forward to welcoming you back in the future. Safe travels!
Service staff takes good care of me and my vehicle and
techs did a good job in a timely manner. Friendly environment and clean and pleasant facility.
techs did a good job in a timely manner. Friendly environment and clean and pleasant facility.
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by billpaquette.ny
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2026 -
Otto Cadillac responded
We're delighted to hear that our team took such good care of you and your vehicle, Bill! Thank you for choosing Otto Cadillac and for sharing your positive feedback.