Amber Young
Amber Young at Otto Cadillac

Amber Young | Page 40

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
715 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

715 Reviews

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715 Reviews of Amber Young

June 18, 2024

Dealership Rating
Employee Rating

Satisfied with appointment availability and customer care. Service was quick and reasonably priced for the area More

by bjf354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

June 18, 2024

Dealership Rating
Employee Rating

Although it was just a routine maintenance visit, l was taken at the scheduled time and all work was done completely. Amber was knowledgeable and professional, able to answer all questions. Car was retur More

by PHIL CARLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

June 17, 2024

Dealership Rating
Employee Rating

Great job great service very pleasant people to be around no complaints here. Would . Would recommend them to anybody Otto Cadilac to anybody More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon, Bill McLean

June 15, 2024

Dealership Rating
Employee Rating

These are very dedicated and appear to enjoy the work. They are readly available to answer any questions. More

by dkawola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

June 15, 2024

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Employee Rating

It was very pleasant to deal with this service department. They kept on the schedule. More

by jmc127
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 13, 2024

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Employee Rating

Repaired and made good on the repair of. My Cadillac and gave me a loaner as needed. More

by Hardlyusd47
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 13, 2024

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Did as promised. No fluff or xx. Got the car fixed and kept me informed. More

by Just Bob
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mechanic don't know name. He was great.

June 12, 2024

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Employee Rating

My experience I feel rush. I didn’t feel appreciate and welcome I had question about serve upcoming service to be done. I didn’t ask More

by tirbhuwan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Otto Cadillac responded

Hello and thank you for choosing Otto Cadillac Service Department. I am sorry to hear that you had a less than desirable experience during your last visit. We would like to discuss this matter with you so we can understand how we missed the mark. Please contact Roger, our service manager, at 518-869-5000. He has attempted to reach out to touch base with you but has been unsuccessful in his attempts to contact you. We apologize for the level of customer service you experienced and hope to retain you as a customer. Thank you again for choosing Otto. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 11, 2024

Dealership Rating
Employee Rating

The people who work for this dealership, Amber, Declan, Ian, Bill, are, in my opinion, the best. More

by vevan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean , Declan Cohen, Ian

June 11, 2024

Dealership Rating
Employee Rating

Great experience with your service department. Was greeted and explained everything that was going to be done to the car. Work was completed in a timely manner and I was on my way. Everything from More

by billduell49
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve in sales and I’m not sure of the guys that took me into the first area, but everyone made me feel good about getting the Cadillac fixed.

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