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Amber Young
715 Reviews
Dealership Experience
3 yrs, 10 mos
Industry Experience
13 yrs, 5 mos
Languages Spoken
English
715 Reviews
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715 Reviews of Amber Young
Verified Customer
December 02, 2023
The service is great. The employees are always pleasant. What really impresses me is that the manager, Bill, has remembered my name from the very first time I came to have The employees are always pleasant. What really impresses me is that the manager, Bill, has remembered my name from the very first time I came to have my car serviced. More
by littlepinkcottage.aidonebergin
Other Employees Tagged: Bill McLean, Roger Prentiss , Dawn Crossley
November 30, 2023
Super friendly staff, always willing to go the extra mile to help.???? Super friendly staff, always willing to go the extra mile to help. I love my XT4, it's my first Cadillac, won't be my last, and not just to help.???? Super friendly staff, always willing to go the extra mile to help. I love my XT4, it's my first Cadillac, won't be my last, and not just because it's gorgeous but because of the people at Otto Cadillac too! I've had some horrible experiences at car dealerships, so it's a nice change to be treated with friendliness and consideration. Thank you!! More
by TJM
Other Employees Tagged: Amber Young
November 28, 2023
Very good and pleasant to work with It was good that are sales man seen us there and took the time to say hello and asked if everything was good.?? sales man seen us there and took the time to say hello and asked if everything was good.?? More
by tmharley1
Other Employees Tagged: Amber Young
November 27, 2023
Well I brought my car in for an oil change which was fine but Amber came to me with 600 dollars worth of things that needed to be done to the car and when I told her I couldn't do it now she let me know thes but Amber came to me with 600 dollars worth of things that needed to be done to the car and when I told her I couldn't do it now she let me know these things should have been done at 50k miles, well after looking at what the mileage was when I purchased it at 51 k I feel those things should have been done before selling me the car. How are you going to tell me these services were due at 50 k when I didn't even own the car then. Not happy More
by Lindsayjharris1
Other Employees Tagged: Amber Young
November 27, 2023
Your advisor tried to charge me for a diagnostic test when he knew i it was free. On top of that I asked for a radiator flush that was gonna be the same price as a diagnostic. He told me he couldn’t do i when he knew i it was free. On top of that I asked for a radiator flush that was gonna be the same price as a diagnostic. He told me he couldn’t do it. So I asked the service manager that explained to me that it would be no cost for the test, that money could have went for the flush which I didn’t get and was recommended by Otto. So I really didn’t appreciate the way I was treated by Bill. More
by Fergio
Other Employees Tagged: George Service manager 5 stars.
November 26, 2023
Although service folks are nice, I always leave the dealership feeling that I have been over or incorrectly charged. The invoice system definitely needs to be made customer friendly. PS. This syrv dealership feeling that I have been over or incorrectly charged. The invoice system definitely needs to be made customer friendly. PS. This syrvey keeps telling me that I need to update anything marked in red for it to be sent. However, what is marked in red are only my negative comments. I am not going to change those comments to get rid of the red. More
by fcarr868100
Other Employees Tagged: Bill McLean
